BA Club World Catering: New York JFK – London Heathrow

A review of BA’s new Club World catering & bedding on New York JFK – London Heathrow.

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BA Club World Catering - New York JFK - London Heathrow Day flight
BA Club World Catering – New York JFK – London Heathrow Day flight (Image Credit: London Air Travel)

A week after our first review of BA’s new Club World catering and bedding on London Heathrow – Philadelphia, here’s our second take on the new catering service.

Why a second review?

Well, BA uses a different catering company, Do & Co, on New York JFK from all other long-haul routes.

This review is also conducted on one of a handful of transatlantic day flights from the US to London Heathrow. Whilst these flights do necessitate an early start and a short day is lost to flying, it is infinitely more pleasant and relaxed than a red eye.

There’s no rush to get the seat fully flat after take-off. Nor any need for the crew to have to navigate the sometimes visible tension between those passengers who want to maximise every moment for sleep and those who want to sit back and enjoy the service.

It should also be said this particular flight only operated out of sheer luck. On the day of this flight, this was the only BA flight to operate between New York and London. All other flights were cancelled due to severe weather on the US East Coast. Had this flight departed a mere one hour later it too could have been cancelled.
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BA’s new Club World catering & bedding reviewed

A review of BA’s new Club World catering & bedding on London Heathrow – Philadelphia.

London Air Travel » British Airways » British Airways Club World

BA Club World Catering London Heathrow - Philadelphia
BA Club World Catering London Heathrow – Philadelphia (Image Credit: London Air Travel)

Is there a better way to fly across the Atlantic Ocean from London Heathrow than seated on the upper deck of a BA 747?

It may not be the most modern aircraft jostling for position on the taxiways at Heathrow before take-off. However, the 20 seat cabin has long been sought after for its private jet like experience where passengers sit oblivious to whatever is happening down below.

A flight from London Heathrow to Philadelphia, which is the subject of this review, marked a return to the upper deck after many flights with its younger upstarts the Boeing 787 and Airbus A380.

And what better way to sample BA’s new Club World service for the first time.

It made its debut on London Heathrow – New JFK in September 2017. Only very recently has it been extended to more routes, so London Heathrow to Philadelphia was the author’s first opportunity to try the new service.

Would it live up to the hype? Would BA be able to resist the temptation to pare back the service after launch? What about reports of the meal service taking 3 hours?
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BA adds new Club World catering to more routes

From Thursday 1 February 2018, BA is to extend its new Club World catering to Baltimore, Boston, Chicago, New York Newark, Philadelphia, Washington Dulles, Montreal, Toronto, Dubai and Hong Kong.

London Air Travel » British Airways » British Airways Club World

New Club World Catering (Image Credit: British Airways)

British Airways is to add its new Club World catering to an additional 10 routes from London Heathrow from Thursday 1 February 2018.

The new catering involves radical changes to the presentation of meals, with starters and desserts chosen from a cart in the aisle. Currently, the new catering is only available on London Heathrow – New York JFK, where it debuted last September.

By region, the new routes are:

North America

Baltimore, Boston, Chicago, New York Newark, Philadelphia, Washington Dulles, Montreal and Toronto.

Middle East

Dubai

Asia

Hong Kong

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New BA Club World catering on London Heathrow – New York JFK

BA will introduce radical improvements to Club World catering on Friday 1 September, starting with the New York JFK route.

London Air Travel » British Airways » British Airways Club World

New Club World Food & Beverage (Credit: British Airways)

BA will introduce radical changes to the presentation and quality of meals in its Club World business class from Friday 1 September 2017.

The changes will first be introduced on London Heathrow – New York JFK and will be progressively rolled out on its network throughout 2018.

BA will also introduce further changes such as new bedding and amenity kits from The White Company later this year.   This is all part of a a £400m investment in Club World BA promised late last year.

So what has changed?

Gone are the are the post take-off packets of nuts and paper sachets of salt and pepper.  The airline will introduce entirely new menus, crockery and glassware.  

The way you choose your food will also change.  You will choose your starter and dessert from a cart displayed by the crew in the aisle.  The starter will also include a choice of hot soup, which is not presently on the main menu.

You will pre-order your main course as normal.  However, the choice of main courses has been reduced from four to three.

For dessert, you will have a choice of desserts from a cart and a cheese board.

If we were to make one criticism, it appears BA have not introduced any further choice of coffee in Club World!

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The White Company comes to BA Club World

British Airways has announced a partnership with The White Company to provide ben linen and amenity kits for its Club World business class cabin.

London Air Travel » British Airways » British Airways Club World

New British Airways Club World Bedding from The White Company
New British Airways Club World Bedding from The White Company
Late last year, BA promised a £400m investment in its Club World long-haul business class. A brief preview of new Club World catering was unveiled in April.

Today, we have had the first concrete announcement of improvements to Club World.

The White Company comes to BA Club World

BA has unveiled a new partnership with The White Company to provide in-flight amenities for Club World passengers.

The existing Club World bedding comprising a single blanket and a very small pillow and Elemis washbag will be replaced with new amenities from The White Company.

These include a brand new amenity kit, a much larger pillow and a day cushion. The bedding will now include a woven blanket with satin trim, a duvet and a padded mattress cover.
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BA plans new food & beverage and in-flight amenities for Club World

BA plans a radical improvement to its Club World business class catering, starting on the New York JFK route in Autumn 2017.

London Air Travel » British Airways » British Airways Club World

A typical British Airways Club World meal tray

Any one who has flown British Airways’ Club World long-haul business class on more than a handful of occasions will be more than familiar with the in-flight service.

It begins with the offer of pre-take off drinks of champagne, orange juice and water. The hot towels, amenity kits and bottles of water are dispatched. There is a bar and main meal service, with one choice of coffee to follow. A widely varying offer of snacks are available in the self-service Club Kitchen. Before landing there is a second meal service, typically Afternoon Tea or a light breakfast, depending on the direction of travel.

Over the years the catering budget has gone up and down, depending on external and internal financial pressures. There have been small initiatives, such as the Heston Blumenthal inspired “Height Cuisine”, changes to the presentation of meals and the ability to pre-order a main course. The Club Kitchen gets periodically gutted and restocked. The quantity of sandwiches and cake for Afternoon Tea has been forever tweaked with. However, the service has fundamentally remained the same.

Today, BA has unveiled planned changes to its Club World business class with specific changes to catering and the in-flight service.  This was first announced at its parent company’s (IAG) Capital Markets Day late last year.

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BA promises major investment in Club World

British Airways has outlined its initial plans to invest in its long-haul business class cabin, Club World. These include radical changes to food & beverage, new bedding and new service routines designed to maximise the available time for sleeping on flights.

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British Airways Investment Plan for Club World (Image Credit: International Airlines Group)

BA has announced today (4 November 2016) at the Capital Markets Day of its parent company, International Airlines group, a significant investment in its Club World long-haul business class cabin.

At the outset, we should say this is unlikely to involve BA removing its “yin-yang” 2-4-2 Club World seating configuration from existing long-haul aircraft.

A new Club World seat is planned for the Airbus A350 aircraft which is not due to enter service for some time. However, this is expected to maintain the 2-4-2 configuration, but with modifications to provide direct aisle access for all.

Whilst this is uncompetitive against many airlines which have introduced business class seats with all aisle access, BA favours the density of seating afforded by this configuration.

What BA does promise is a significant improvement in food & beverage through, for example, the ability to pre-order a wider range of meals online in advance of a flight and a complete redesign of the in-flight service.

BA also promises investment in cabin crew training and an improvements to cabin ambience to provide a better environment for sleeping (we’re not quite sure what that will be).

In the interests of expectations management, this investment is unlikely to involve increases in cabin crew numbers in the cabin nor changes to the size of the galleys on the aircraft, so we would not expect anything truly radical.  BA is also not likely to introduce anything that adds significant weight to aircraft or could result in high levels of wastage.

No date has been set for the changes. However, when they are implemented it is likely they will be introduced gradually across the route network.

You can view the full slide deck from the Capital Markets Day here.

More to read on BA Club World:

BA introduces catering improvements to World Traveller & Club World

London Air Travel » British Airways » British Airways Club World

BA Club World Cabin - 2006 (Image Credit: British Airways)
BA Club World Cabin – 2006 (Image Credit: British Airways)

British Airways has announced it is to introduce a series of improvements to in flight catering in World Traveller economy and Club World business class.

The improvements to World Traveller include an improved main meal tray with a better starter. Cheese and biscuits will also be added on most outbound flights from London Heathrow and London Gatwick (except flights to India, Japan and Korea).
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BA set to maintain “yin-yang” Club World on Boeing 787-10 & Airbus A350 aircraft

London Air Travel » British Airways » British Airways Club World

Club World on Boeing 787 Dreamliner
Club World on Boeing 787 Dreamliner (Image Credit: Nick Morrish/British Airways)

Some time ago we wrote about a patent application by British Airways in respect of a new business class seat which would afford all business class passengers direct aisle access.

With American Airlines, Air France, Cathay Pacific, Finnair and others introducing new business class seats which provide all passengers with direct aisle access, British Airways has maintained its typically eight across “yin-yang” business class cabin on all recent deliveries of new aircraft.

The reason for this is the efficiency of the cabin layout and that BA flies a number of routes with very high business class demand (such that some 747s are to have business class seating increased from 70 to 86 seats and its A380s have 97 business class seats).

The patent application did prompt speculation that BA would abandon the “ying yang” layout on future deliveries of Boeing 787-10 and Airbus A350-1000 aircraft.

However, IAG CEO Willie Walsh was asked about whether there were any plans to introduce an entirely new seat at a recent investor update and this is what he had to say:
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BA’s Business Class Dilemma: How & when to introduce direct aisle access for all?

British Airways is responsible for launching fully flat beds in long-haul business class with its patented “yin-yang” layout. However, its cabins are now falling behind the competition as most of is competitors now offer cabins with all seats having direct access to the aisle.

London Air Travel » British Airways » British Airways Club World

BA Club World IFE Screen
BA Club World IFE Screen (Image Credit: British Airways)

It was some fifteen years ago in May 1999 that British Airways shook up the market for long-haul business class travel with the launch of its fully flat Club World “flying bed”.

Designed by Tangerine, it was arguably the singlest biggest innovation since the original introduction of business class (which Qantas claims credit for.)

BA Club World Cabin (Image Credit: British Airways)

Continue reading “BA’s Business Class Dilemma: How & when to introduce direct aisle access for all?”