BA Computer System Crash: What is going on with BA and IT?

As has been widely reported all over the world today, BA has experienced what must be the biggest IT disruption in its history as almost all of its IT systems failed today, Saturday 27 May 2017.

This has led to the cancellation of all flights from London Heathrow and Gatwick for the remainder of Saturday with reports of very long queues to exit Terminal 5 from the post-security airside area and passengers being separated from their luggage.

London Air Travel » British Airways » British Airways Disruption

British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

As has been widely reported all over the world today, BA has experienced what must be the biggest IT disruption in its history as almost all of its IT systems failed today, Saturday 27 May 2017.

This has led to the cancellation of all flights from London Heathrow and Gatwick for the remainder of Saturday with reports of very long queues to exit Terminal 5 from the post-security airside area and passengers being separated from their luggage. (Here is guidance for passengers due to fly from Sunday 28 May 2017.)

This is the first time in several years BA has been forced to cancel its entire flying programme, and the timing on a bank holiday weekend clearly could not be worse.

It is understood that the scale of the disruption was extremely severe with almost all IT systems out of operation, bar its internal e-mail.  The airline has cited a power failure as its cause, and has denied claims of a possible cyber attack.

BA is by no means the only airline in the world to face significant disruption due to IT. Both United Airlines and Delta have experienced network-wide disruption due to system failures.

However, this is not first time in the past 12 months BA has faced IT disruption. Its website ba.com crashed for nearly a day last month.  Last year, BA implemented a new check-in system which continues to crash repeatedly.
Continue reading “BA Computer System Crash: What is going on with BA and IT?”

BA cabin crew strike schedules Friday 3 March – Thursday 9 March 2017

Here are BA’s schedules for the planned seven days of industrial action from Friday 3 March to Thursday 10 March 2017.

London Air Travel » British Airways » British Airways Disruption

British Airways Tailfin (Image Credit: Nick Morrish/British Airways)
British Airways Tailfin (Image Credit: Nick Morrish/British Airways)

British Airways “Mixed Fleet” cabin crew at London Heathrow plan to take industrial action over seven consecutive days from Friday 3 March to Thursday 9 March 2017.

BA has reviewed its schedules for all seven days of industrial action and has confirmed that:

  • All flights from London City, London Gatwick and London Stansted will operate as normal.
  • The majority of flights from London Heathrow will operate as normal with some flights merged and short-haul flights most at risk of cancellation.
  • However, there will also be a very large number of additional cancellations to short-haul services from London Heathrow to France, Spain and surrounding regions due to industrial action by Air Traffic Controllers in France

BA has not and will not publish a list of cancelled flights as it evidently keen to play down the impact of the industrial action.

Cancelled flights due to industrial action include the following (but this is not intended to be a complete list and does not include cancellations caused by strike action by Air Traffic Controllers in France):
Continue reading “BA cabin crew strike schedules Friday 3 March – Thursday 9 March 2017”

BA cabin crew strike schedules Wednesday 22 – Saturday 25 February 2017

London Air Travel » British Airways » British Airways Disruption

British Airways has announced its schedules following planned industrial action by “Mixed Fleet” cabin crew at London Heathrow over four consecutive days on Wednesday 22, Thursday 23, Friday 24 and Saturday 25 February 2017.

BA has confirmed that it plans to operate a full schedule from all London airports on the first three days of industrial action on Wednesday 22, Thursday 23, and Friday 24 February 2017.

Update: Although BA had planned to operate a full schedule today (Thursday 23 March) there are a significant number of operational cancellations due to severe weather caused by Storm Doris in the U.K. and Northern Europe and industrial action in Italy. A lot of flights to the North of England, Scotland, Northern Ireland and Northern Europe are cancelled. Approximately 28 short-haul return flight cancellations are planned as at 10.30am. There may also be residual cancellations and delays on Friday 24 February 2017 as a consequence of the aftermath of Storm Doris.

BA has not announced any planned cancellations for Saturday 25 February 2017.
Continue reading “BA cabin crew strike schedules Wednesday 22 – Saturday 25 February 2017”

BA cabin crew strike cancellations Friday 17 – Monday 20 February 2017

London Air Travel » British Airways » British Airways Disruption

British Airways Cabin Crew (Image Credit: British Airways)
British Airways Cabin Crew (Image Credit: British Airways)

British Airways has updated its schedules to account for its contingency plans following planned industrial action by “Mixed Fleet” cabin crew at London Heathrow on Friday 17, Saturday 18, Sunday 19 and Monday 20 February 2017.

Unite has also called for a further four days of industrial action Wednesday 22, Thursday 23, Friday 24 and Saturday 25 February 2017. BA will publish its flight schedules for these dates at the weekend.

There are no signs of any negotiations taking place between BA and Unite. Put simply, both sides seem determined to sit this out.

BA has confirmed that:

  • All flights from London City, London Gatwick and London Stansted will operate as normal.
  • The vast majority of flights from London Heathrow are scheduled to operate as normal.

BA has cancelled a select number of flights from London Heathrow. In the event that your flight is cancelled you should be offered an alternative flight on the same route, a rebooking to an alternative destination nearby, or a refund.

BA has not published a list of cancelled flights. However, we have scanned BA’s schedules and we have identified the following cancellations so far.

Please note this is not intended to be a definitive list and this may be subject to change. You should always check you booking directly at ba.com before finalising your travel plans.

Cancelled Flights – Friday 17 February 2017
Continue reading “BA cabin crew strike cancellations Friday 17 – Monday 20 February 2017”

BA cancels Doha from Friday 17 – Monday 20 February 2017

London Air Travel » British Airways » British Airways Disruption

British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

British Airways has cancelled its daily flight from London Heathrow to Doha (and the return flight from Doha on the following day) for a period of four days from Friday 17 February to Monday 20 February 2017.

The affected flight numbers are BA123 and BA122.

The reason cited for the cancellation is “operational reasons”. It is highly likely that this is connected to planned strike action by “Mixed Fleet” London Heathrow cabin crew on these dates.

BA has a rebooking agreement with Qatar Airways (which is a fellow Oneworld alliance member and a 20% shareholder of BA’s parent company International Airlines Group).

If your flight is cancelled (at the time of writing the flight is not cancelled on all days on ba.com though it has notified the travel trade of the cancellations) you have the option of rebooking on to one of Qatar Airways’ five daily flights from London Heathrow to Doha.
Continue reading “BA cancels Doha from Friday 17 – Monday 20 February 2017”

BA cancels London Heathrow – Abuja Wednesday 8 March -Tuesday 18 April 2017

London Air Travel » British Airways » British Airways Disruption

British Airways has cancelled all direct flights between London Heathrow and Abuja route from Wednesday 8 March to Tuesday 18 April 2017.

The reason for this is that the airport’s runway will be closed for emergency repairs.

According to press reports, the Nigerian Government had instructed airlines to operate flights to an alternative airport in Kaduna (some 200km north of Abuja) with onward road transport to Abuja. However, these contingency plans has clearly not been implemented by BA.

The affected BA flight numbers are BA083 and BA082.

Affected passengers have the option of a full refund, rebooking on an alternative British Airways operated flight between London Heathrow and Abuja outside of the runway closure (up to Friday 19 May 2017), or rebooking on an alternative British Airways operated flight between Accra or Nigeria and London Heathrow within 7 days of the date of your original booking.

However, if you choose the later option any additional costs such as ground transportation and hotels will be at your own expense and will not be reimbursed by the airline.

BA is the only airline to fly non-stop between London and Abuja. In terms of the response from other European airlines, Air France and Lufthansa fly from their respective hubs in Paris Charles de Gualle and Frankfurt to Abuja. Both airlines appear to have cancelled all flights during the period of the runway closure.

Affected BA passengers should contact either BA or their travel agent.

BA cabin crew strike cancellations Thursday 9 – Saturday 11 February 2017

London Air Travel » British Airways » British Airways Disruption

British Airways has updated its schedules to account for its contingency plans following planned industrial action by “Mixed Fleet” cabin crew at London Heathrow on on Thursday 9, Friday 10 or Saturday 11 February 2017.

BA has confirmed that:

  • All flights from London City, London Gatwick and London Stansted will operate as normal.
  • The vast majority of flights from London Heathrow are scheduled to operate as normal.

BA has cancelled a select number of flights from London Heathrow. In the event that your flight is cancelled you should be offered an alternative flight on the same route, a rebooking to an alternative destination nearby, or a refund.

BA has not published a list of cancelled flights. However, We have scanned BA’s schedules and we have identified the following cancellations so far.

Please note this is not intended to be a definitive list and this may be subject to change. You should always check you booking directly at ba.com before finalising your travel plans.

Cancelled Flights – Thursday 9 February 2017
Continue reading “BA cabin crew strike cancellations Thursday 9 – Saturday 11 February 2017”

BA cabin crew strike cancellations Sunday 5 – Tuesday 7 February 2017

London Air Travel » British Airways » British Airways Disruption

British Airways has today updated its schedules to account for its contingency plans following planned industrial action by “Mixed Fleet” cabin crew at London Heathrow on Sunday 5, Monday 6 and Tuesday 7 February 2017.

Further industrial action is due to take place on Thursday 9, Friday 10 or Saturday 11 February 2017 and schedules for these days will be updated on Thursday 2 February 2017.

BA has today confirmed that:

  • All flights from London City, London Gatwick and London Stansted will operate as normal.
  • All long-haul flights from London Heathrow are scheduled to operate as normal.

BA has cancelled a select number of short-haul flights from London Heathrow. In the event that your flight is cancelled you should be offered an alternative flight on the same route, a rebooking to an alternative destination nearby, or a refund.

BA has not published a list of cancelled flights. However, We have scanned BA’s schedules and we have identified the following cancellations so far.

Please note this is not intended to be a definitive list and this may be subject to change. You should always check you booking directly at ba.com before finalising your travel plans.

Cancelled Flights – Sunday 5 February 2017
Continue reading “BA cabin crew strike cancellations Sunday 5 – Tuesday 7 February 2017”

BA Heathrow Cabin Crew Strike 5 – 11 February 2017

London Air Travel » British Airways » British Airways Disruption

British Airways Tailfin (Image Credit: Nick Morrish/British Airways)
British Airways Tailfin (Image Credit: Nick Morrish/British Airways)

Unite, the Union which represents BA’s “Mixed Fleet” cabin crew at London Heathrow, has called even further industrial action in February.

This follows five days of industrial action in January 2017. Strikes are scheduled to place in two 72 hour blocks. The first three days of industrial action will be on Sunday 5, Monday 6 and Tuesday 7 February 2017. The second three days of industrial action will be on Thursday 9, Friday 10 and Saturday 11 February.

BA will update its schedules for the days affected by the disruption on Tuesday 31 January for the first three days and Thursday 2 February.

Continue reading “BA Heathrow Cabin Crew Strike 5 – 11 February 2017”

BA Cabin Crew Strike Schedules Thurs 19 – Sat 21 January 2017

London Air Travel » British Airways » British Airways Disruption

British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

British Airways has today updated its schedules to account for its contingency plans following planned industrial action by “Mixed Fleet” cabin crew at London Heathrow on Thursday 19, Friday 20 and Saturday 21 January.

All flights from London City, London Gatwick and London Stansted will operate as normal.

All long-haul flights from London Heathrow are scheduled to operate as normal.

BA has cancelled a select number of short-haul flights. BA claims these cancellations represent 1% of its planned schedule. In the event that your flight is cancelled you should be offered an alternative flight on the same route, a rebooking to an alternative destination nearby, or a refund.

In the event the strike is called off (this is probably unlikely as no talks are currently underway) you should not be required to reinstate your original booking if you are rebooked on an alternative flight.

From a PR perspective BA is at pains to emphasise that the strike is having very limited disruption. Therefore, it has not published a list of cancelled flights. You can check whether your flight is cancelled by checking the Manage By Booking.

We have scanned BA’s schedules and we have identified the following cancellations so far. Please note this is not intended to be a definitive list and this may be subject to change. You should always check you booking directly at ba.com before finalising your travel plans.

Cancelled Flights – Thursday 19 January

Continue reading “BA Cabin Crew Strike Schedules Thurs 19 – Sat 21 January 2017”