BA Cabin Crew Strike: Friday 16 June to Monday 19 June 2017

Some British Airways London Heathrow cabin crew are due to take industrial action from Friday 16 June to Monday 19 June 2017.

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British Airways Cabin Crew (Image Credit: British Airways)
British Airways Cabin Crew (Image Credit: British Airways)
It never rains, but it pours!

Unite, the union which represents British Airways “Mixed Fleet” cabin crew at London Heathrow, has decided to round off BA’s worst week in nearly ten years by announcing industrial action over four consecutive days from Friday 16 June to Monday 19 June 2017.

This is continuation of a dispute that led to well in excess of 20 days of industrial action over February and March, albeit with very limited impact to BA’s schedules.

BA has yet to its confirm its schedules during the strike. However, it does say that all customers will be able to reach their destinations during the strike, suggesting that short-haul routes with multiple flights a day are most at risk of cancellations

What can be confirmed now is:

  • All flights from London City, London Gatwick and London Stansted will operate as normal.
  • All flights from UK regional airports (apart from flights to London Heathrow) will operate as normal
  • The majority of flights from London Heathrow will operate as normal with some flights merged and short-haul flights most at risk of cancellation. There may also be some tactical long-haul cancellations
  • BA will not publish a list of cancelled flights as it evidently keen to play down the impact of the industrial action.
  • If your flight is cancelled you wile offered the opportunity to rebook to an alternative flight or a refund

Continue reading “BA Cabin Crew Strike: Friday 16 June to Monday 19 June 2017”

How to claim for hotel & travel expenses following BA flight cancellations

How to claim from British Airways If you have incurred expenses following cancellations and delays to your flights.

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British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

The fall out from BA’s weekend IT meltdown continues with the share price of its parent company IAG falling on the stock market and the airline facing questions over its decision to outsource many of its IT functions.

One issue that is likely to run and run is what damages affected passengers are entitled to and what expenses BA is liable to reimburse.

How to claim expenses from BA:

If you have incurred expenses on hotels, meals, ground transportation and communications you can submit a claim for these online:

You can simply do this by submitting a claim through the BA website.

You will need to have details of your booking to hand, and be able to submit copies of your receipts (either by post or electronically) and provide details of an account to which the refund should be transferred.

However, BA has remained silent on entitlement to claims for compensation under EC Regulation 261/2004 and refunds for passengers who booked alternative flights themselves

After Saturday’s cancellations BA did eventually rebook passengers on to other airlines.  

However, many passengers took matters into their own hands and booked alternative flights directly with other airlines.   These would be substantially more expensive than through reciprocal agreements between airlines.   See for example:

BA has not, to our knowledge, published a formal policy on this. We suspect that this, and the matter of EU compensation under EC Regulation 261/2004, is likely to run for some time yet and will probably not be resolved without passengers instigating legal proceedings.

However, in terms of submitting a claim for compensation under EC Regulation 261/2004 there is general guidance on compensation and a claim form on the BA website.

Update:  Since this article has published BA has confirmed that it will consider claims for compensation under EC Regulation 262/2004.  The airline will also consider claims for refunds who booked themselves onto flights operated by other airlines. 

BA Computer System Crash: Heathrow & Gatwick Flights Monday 29 May 2017

Guidance for passengers due to travel from Monday 29 May 2017

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British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

Following the crash to BA’s computer systems worldwide on Saturday 27 May 2017, BA has issued the following guidance to affected passengers and passengers due to travel from Monday 29 May 2017.

This guidance is as of 09:30 BST Monday 29 May 2017 and may change overnight/early morning as the situation remains fluid.

Travel on Monday 29 May 2017

Continue reading “BA Computer System Crash: Heathrow & Gatwick Flights Monday 29 May 2017”

BA Computer System Crash: Heathrow & Gatwick Flights Sunday 28 May 2017

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British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

Following the crash to BA’s computer systems worldwide on Saturday 27 May 2017, BA has issued the following guidance to affected passengers and passengers due to travel from Sunday 28 May 2017.

This guidance is as of midnight Sunday 28 May 2017 and may change overnight/early morning as the situation remains fluid.

Travel on Sunday 28 May 2017 and Monday 29 May 2017

Continue reading “BA Computer System Crash: Heathrow & Gatwick Flights Sunday 28 May 2017”

BA Computer System Crash: What is going on with BA and IT?

As has been widely reported all over the world today, BA has experienced what must be the biggest IT disruption in its history as almost all of its IT systems failed today, Saturday 27 May 2017.

This has led to the cancellation of all flights from London Heathrow and Gatwick for the remainder of Saturday with reports of very long queues to exit Terminal 5 from the post-security airside area and passengers being separated from their luggage.

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British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

As has been widely reported all over the world today, BA has experienced what must be the biggest IT disruption in its history as almost all of its IT systems failed today, Saturday 27 May 2017.

This has led to the cancellation of all flights from London Heathrow and Gatwick for the remainder of Saturday with reports of very long queues to exit Terminal 5 from the post-security airside area and passengers being separated from their luggage. (Here is guidance for passengers due to fly from Sunday 28 May 2017.)

This is the first time in several years BA has been forced to cancel its entire flying programme, and the timing on a bank holiday weekend clearly could not be worse.

It is understood that the scale of the disruption was extremely severe with almost all IT systems out of operation, bar its internal e-mail.  The airline has cited a power failure as its cause, and has denied claims of a possible cyber attack.

BA is by no means the only airline in the world to face significant disruption due to IT. Both United Airlines and Delta have experienced network-wide disruption due to system failures.

However, this is not first time in the past 12 months BA has faced IT disruption. Its website ba.com crashed for nearly a day last month.  Last year, BA implemented a new check-in system which continues to crash repeatedly.
Continue reading “BA Computer System Crash: What is going on with BA and IT?”

BA cabin crew strike schedules Friday 3 March – Thursday 9 March 2017

Here are BA’s schedules for the planned seven days of industrial action from Friday 3 March to Thursday 10 March 2017.

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British Airways Tailfin (Image Credit: Nick Morrish/British Airways)
British Airways Tailfin (Image Credit: Nick Morrish/British Airways)

British Airways “Mixed Fleet” cabin crew at London Heathrow plan to take industrial action over seven consecutive days from Friday 3 March to Thursday 9 March 2017.

BA has reviewed its schedules for all seven days of industrial action and has confirmed that:

  • All flights from London City, London Gatwick and London Stansted will operate as normal.
  • The majority of flights from London Heathrow will operate as normal with some flights merged and short-haul flights most at risk of cancellation.
  • However, there will also be a very large number of additional cancellations to short-haul services from London Heathrow to France, Spain and surrounding regions due to industrial action by Air Traffic Controllers in France

BA has not and will not publish a list of cancelled flights as it evidently keen to play down the impact of the industrial action.

Cancelled flights due to industrial action include the following (but this is not intended to be a complete list and does not include cancellations caused by strike action by Air Traffic Controllers in France):
Continue reading “BA cabin crew strike schedules Friday 3 March – Thursday 9 March 2017”

BA cabin crew strike schedules Wednesday 22 – Saturday 25 February 2017

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British Airways has announced its schedules following planned industrial action by “Mixed Fleet” cabin crew at London Heathrow over four consecutive days on Wednesday 22, Thursday 23, Friday 24 and Saturday 25 February 2017.

BA has confirmed that it plans to operate a full schedule from all London airports on the first three days of industrial action on Wednesday 22, Thursday 23, and Friday 24 February 2017.

Update: Although BA had planned to operate a full schedule today (Thursday 23 March) there are a significant number of operational cancellations due to severe weather caused by Storm Doris in the U.K. and Northern Europe and industrial action in Italy. A lot of flights to the North of England, Scotland, Northern Ireland and Northern Europe are cancelled. Approximately 28 short-haul return flight cancellations are planned as at 10.30am. There may also be residual cancellations and delays on Friday 24 February 2017 as a consequence of the aftermath of Storm Doris.

BA has not announced any planned cancellations for Saturday 25 February 2017.
Continue reading “BA cabin crew strike schedules Wednesday 22 – Saturday 25 February 2017”

BA cabin crew strike cancellations Friday 17 – Monday 20 February 2017

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British Airways Cabin Crew (Image Credit: British Airways)
British Airways Cabin Crew (Image Credit: British Airways)

British Airways has updated its schedules to account for its contingency plans following planned industrial action by “Mixed Fleet” cabin crew at London Heathrow on Friday 17, Saturday 18, Sunday 19 and Monday 20 February 2017.

Unite has also called for a further four days of industrial action Wednesday 22, Thursday 23, Friday 24 and Saturday 25 February 2017. BA will publish its flight schedules for these dates at the weekend.

There are no signs of any negotiations taking place between BA and Unite. Put simply, both sides seem determined to sit this out.

BA has confirmed that:

  • All flights from London City, London Gatwick and London Stansted will operate as normal.
  • The vast majority of flights from London Heathrow are scheduled to operate as normal.

BA has cancelled a select number of flights from London Heathrow. In the event that your flight is cancelled you should be offered an alternative flight on the same route, a rebooking to an alternative destination nearby, or a refund.

BA has not published a list of cancelled flights. However, we have scanned BA’s schedules and we have identified the following cancellations so far.

Please note this is not intended to be a definitive list and this may be subject to change. You should always check you booking directly at ba.com before finalising your travel plans.

Cancelled Flights – Friday 17 February 2017
Continue reading “BA cabin crew strike cancellations Friday 17 – Monday 20 February 2017”

BA cancels Doha from Friday 17 – Monday 20 February 2017

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British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

British Airways has cancelled its daily flight from London Heathrow to Doha (and the return flight from Doha on the following day) for a period of four days from Friday 17 February to Monday 20 February 2017.

The affected flight numbers are BA123 and BA122.

The reason cited for the cancellation is “operational reasons”. It is highly likely that this is connected to planned strike action by “Mixed Fleet” London Heathrow cabin crew on these dates.

BA has a rebooking agreement with Qatar Airways (which is a fellow Oneworld alliance member and a 20% shareholder of BA’s parent company International Airlines Group).

If your flight is cancelled (at the time of writing the flight is not cancelled on all days on ba.com though it has notified the travel trade of the cancellations) you have the option of rebooking on to one of Qatar Airways’ five daily flights from London Heathrow to Doha.
Continue reading “BA cancels Doha from Friday 17 – Monday 20 February 2017”

BA cancels London Heathrow – Abuja Wednesday 8 March -Tuesday 18 April 2017

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British Airways has cancelled all direct flights between London Heathrow and Abuja route from Wednesday 8 March to Tuesday 18 April 2017.

The reason for this is that the airport’s runway will be closed for emergency repairs.

According to press reports, the Nigerian Government had instructed airlines to operate flights to an alternative airport in Kaduna (some 200km north of Abuja) with onward road transport to Abuja. However, these contingency plans has clearly not been implemented by BA.

The affected BA flight numbers are BA083 and BA082.

Affected passengers have the option of a full refund, rebooking on an alternative British Airways operated flight between London Heathrow and Abuja outside of the runway closure (up to Friday 19 May 2017), or rebooking on an alternative British Airways operated flight between Accra or Nigeria and London Heathrow within 7 days of the date of your original booking.

However, if you choose the later option any additional costs such as ground transportation and hotels will be at your own expense and will not be reimbursed by the airline.

BA is the only airline to fly non-stop between London and Abuja. In terms of the response from other European airlines, Air France and Lufthansa fly from their respective hubs in Paris Charles de Gualle and Frankfurt to Abuja. Both airlines appear to have cancelled all flights during the period of the runway closure.

Affected BA passengers should contact either BA or their travel agent.