British Airways Trials Sofitel Heathrow Check-In

British Airways is trialling a dedicated check-in facility at the Sofitel London Heathrow Terminal 5.

London Air Travel » British Airways » British Airways London Heathrow Ground Services

Sofitel London Heathrow Terminal 5
Sofitel London Heathrow Terminal 5 (Image Credit: Accor Hotels)

Long time BA flyers may recall there was once a time where you could check-in for your flights before heading to the airport at either London Paddington or Victoria railway stations.

This form of pre-airport check-in is making a comeback at Heathrow of sorts, as BA is now trialling a check-in at the Sofitel Heathrow Terminal 5.

This hotel is of course connected directly to Terminal 5.   If you’re staying at the hotel you can now check-in for any BA Heathrow flight between 05:00 and 13:00.

The one downside is that whilst your luggage will be tagged at the Sofitel you have to take itself to the terminal!

This does sort of defeat the object but direct luggage transfers may be added if it becomes permanent.

As this is a trial, it is a case of “use it or lose it”.  If you value it do make your views known in post-flight surveys.

In any event, we would always recommend checking in online as soon as practicable when online check-in opens.   It’s an extremely rare occurrence, but if there’s a problem with your booking which means you can’t check-in, you do have 24 hours to address the issue, rather than a fraught couple of hours at the airport.

BA to open dedicated First Class security channel at Terminal 5

London Air Travel » British Airways » British Airways London Heathrow Ground Services

British Airways First Wing, London Heathrow Terminal 5 (Opens April 2017)
British Airways First Wing, London Heathrow Terminal 5 (Opens April 2017)

Ever since Terminal 5 opened at London Heathrow in March 2008 a familiar complaint has been the circuitous route passengers have to take from the South Security area (via an often crowded set of escalators and past numerous shops and restaurants) to the Galleries South lounge complex.

This is in spite of the fact that the lounges are immediately adjacent to the security area!

Indeed, only passengers with access to the Concorde Room lounge (First Class passengers and Concorde Room card holders) have the privilege of avoiding this via a special door (once rumoured to have cost BA many millions of pounds).

Next April, some nine years after Terminal 5 opened, all this will change for passengers travelling in First Class and British Airways Executive Club Gold card holders (and Emerald members of Oneworld frequent flyer programmes) who will have access to a dedicated security channel near to the existing First Class check-in area at the south end of the terminal. This security channel will also provide direct access to the Galleries First lounge.

BA is confident that this new security channel will also reduce queuing at the existing North & South security zones.

It is obviously encouraging to see investment to improve the experience for passengers at Terminal 5, particularly when so many other airlines are investing in their ground experience at London Heathrow. BA has released some computer generated images to preview the new area which are below.
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