When London Heathrow Terminal 5 opened a little over ten years ago, one of the promised benefits for premium passengers was an improved arrivals lounge experience.
Readers may recall long queues for showers at the old Terminal 4 arrivals lounge and a long route to the departures area for the equivalent lounge in Terminal 1.
And on the opening day of Terminal 5, one of the few things to go right was the opening of a vastly improved arrivals lounge.
Designed by David Davies & Stuart Barron the bright, spacious lounge featured scores of shower rooms, an Elemis travel spa, and a wide selection of seating.
Of course, much has changed at Heathrow in ten years, so how does the lounge fare ten years on?
Let’s take a look. But first, a quick primer on the lounge:
Lounge Location and Access Eligibility
The lounge is located on the first floor of the arrivals area of Terminal 5.
When you have collected your luggage and cleared customs, look for the signs to the lounge and take a lift to the first floor and then follow the signs.
The lounge is open from 05:00 to 14:00 daily.
Passengers arriving from a BA long-haul flight in Club World or First Class are eligible to access the lounge, as well as Gold Executive Club cardholders if arriving from a long-haul flight. (I understand American Airlines Advantage Executive Platinum cardholders should also be able to access the lounge if travelling on a flight covered by the American Airlines & BA transatlantic joint-venture.)
The lounge does not fall within Oneworld alliance lounge access rules and no guests can be brought into the lounge.
Note if you are arriving on a BA long-haul flight at Terminal 3 you can use the American Airlines arrivals lounge.
If you’re not eligible to access either lounges, Plaza Premium also offer paid-for arrivals lounges at Terminals 2, 3, and 4 (though I’d skip the lounge at Terminal 3).
Lounge facilities include:
– Staffed luggage storage area
– Breakfast buffet offering a Full English and continental breakfast
– A wide range of seating at tables and benches, and armchairs.
– Private shower rooms with Elemis toiletries
– Elemis Travel Spa
– Business centre with PCs, printer and photocopier
– Concorde Breakfast Room with table service for First Class passengers
One a practical level, not only do you need a boarding pass to enter the lounge you also need to present your boarding pass at the luggage storage area and at the reception desk for the shower rooms.
Continue reading “BA London Heathrow Terminal 5 Arrivals Lounge Review”