British Airways is the largest airline at London City and London Heathrow airports. It also has a substantial presence at London Gatwick.
It is a subsidiary of International Airlines Group which also owns Aer Lingus, Iberia and Vueling who all have a presence in London.
BA is also a member of the Oneworld alliance and many of its fellow members such as American Airlines and Cathay Pacific have a substantial presence in London. BA therefore features very heavily on this site.
British Airways is suspending its service from London Heathrow to Tallinn from Friday 29 March 2019.
The route currently operates twice weekly on Tuesday and Friday. BA will continue to serve Tallinn indirectly via a codeshare with Finnair from Helsinki.
Passengers whose flights have been cancelled are entitled to a refund.
BA has also secured a rebooking agreement with SAS Scandinavian Airlines. Passengers can reroute via Copenhagen or Stockholm. In all cases, passengers must connect via a BA operated service between London Heathrow and Copenhagen or Stockholm.
It should also be possible to rebook on to BA’s codeshare with Finnair from Helsinki.
Affected passengers should contact either BA or their travel agent.
British Airways’ Galleries lounge in Munich has closed today, Thursday 1 November 2018.
The reason given for the closure is a redevelopment of the airport. The lounge was refurbished relatively recently in the “Galleries” format.
Passengers travelling in Club Europe and BA Executive Club Silver and Gold cardholders can use a newly opened third party lounge “Airport Lounge World”.
Set across two levels, the lounge promises views of the airport apron, complimentary hot and cold food, soft and alcoholic drinks, and showers.
Passengers not eligible to access the lounge by virtue of cabin or frequent flyer status can also purchase access from €48 per person.
The lounge is located after security. Passengers are advised to turn left after security and walk towards a lift signposting the lounge, which will arrive directly at the lounge entrance. The lounge is open from 06:00 to 23:00 daily.
British Airways has announced a new seasonal weekend service from London Gatwick to Lyon.
The airline will fly from Gatwick to Lyon (Lyon–Saint-Exupéry airport) on Saturdays and Sundays from Saturday 15 December 2018 to Sunday 21 April 2019.
This will complement BA’s existing year round service from Heathrow to Lyon which operates up to three times daily. BA also flies from Gatwick to Grenoble three times weekly from Saturday 15 December 2018 to Sunday 31 March 2019.
It is of course possible to “mix and match” departure and arrival airports in London and France if that is convenient.
For full details of BA’s Gatwick winter schedule, please see here. Please also see here for seasonal winter ski and Christmas routes from London.
British Airways has today, Thursday 25 October 2018, issued a statement on the progress of its investigation in to the theft of customer data from its website.
The airline first advised in the early evening of Thursday 6 September 2018 that customers who booked flights over a period of nearly two weeks between 22:58 BST on Tuesday 21 August 2018 and 21:45 BST Wednesday 5 September 2018 had their personal and financial details compromised.
The airline has now advised that more customers may have had their personal financial details compromised and is in the process of contacting affected customers.
This include customers making reward bookings between Saturday 21 April 2018 and Saturday 28 July 2018.
Affected customers will be notified by Friday 26 October 2018.
BA Statement Thursday 25 October 2018
Since our announcement on September 6, 2018 regarding the theft of our customers’ data, British Airways has been working continuously with specialist cyber forensic investigators and the National Crime Agency to investigate fully the data theft. We are updating customers today with further information as we conclude our internal investigation.
The investigation has shown the hackers may have stolen additional personal data and we are notifying the holders of 77,000 payment cards, not previously notified, that the name, billing address, email address, card payment information, including card number, expiry date and CVV have potentially been compromised, and a further 108,000 without CVV. The potentially impacted customers were those only making reward bookings between April 21 and July 28, 2018, and who used a payment card.
While we do not have conclusive evidence that the data was removed from British Airways’ systems, we are taking a prudent approach in notifying potentially affected customers, advising them to contact their bank or card provider as a precaution. Customers who are not contacted by British Airways by Friday 26 October at 1700 GMT do not need to take any action.
In addition, from the investigation we know that fewer of the customers we originally announced were impacted. Of the 380,000 payment card details announced, 244,000 were affected. Crucially, we have had no verified cases of fraud.
We are very sorry that this criminal activity has occurred. As we have been doing, we will reimburse any customers who have suffered financial losses as a direct result of the data theft and we will be offering credit rating monitoring, provided by specialists in the field, to any affected customer who is concerned about an impact to their credit rating.
Information Commissioner’s Office Statement
In response to today’s statement the Information Commissioner’s Office has advised:
“The ICO’s investigation into a cyber attack at British Airways is ongoing. Meanwhile, we advise people who may have been affected to be vigilant when checking their financial records and to follow the advice on the ICO, National Cyber Security Centre and Action Fraud websites about how they can protect themselves and their data online.
Update: Friday 26 October 2018
Willie Walsh, CEO of BA’s parent company International Airlines Group, spoke briefly about the matter when it released its 3rd quarter financial results on Friday 26 October 2018.
Two cyber security firms have carried out a forensic investigation on the cyber attack. IAG has also been working with the National Cyber Security Centre, which is part of GCHQ, and the National Crime Agency. The identity of the individual or organisation that carried out the cyber attack is not known.
However, IAG knows that it was a single attacker doing different things over a period of time. IAG considers that it understands exactly how the attacker secured access to BA’s systems, what the attacker did, and when, and what data was viewed.
Whilst there is evidence that customer data was viewed, there is no evidence to indicate that customer data was actually extracted from BA’s systems. It appears that it was not the billing and payment systems that were specifically compromised.
IAG did not give any more detail as a criminal investigation is underway but will give a more detailed explanation about what happened when it is able to do so.
In just one month’s time British Airways is due to retire the last of its five remaining Boeing 767 aircraft.
In the absence of any official announcements to the contrary, it appears that there will be no special liveries or farewell flights. The aircraft will slip away quietly into the night when its last return flight from Larnaca will land at London Heathrow Terminal 5 at 22:35 on Sunday 25 November 2018.
Here are the final Boeing 767 flights by route. As can be seen below, the 767 will stop operating on a number of routes in the next week or so. Note that some of these flights may be operated with Airbus aircraft before their final 767 flights.
Flight BA428 London Heathrow – Amsterdam – Tuesday 6 November 2018
Flight BA429 Amsterdam – London Heathrow – Tuesday 6 November 2018
Flight BA632 London Heathrow – Athens – Friday 2 November 2018
Flight BA633 Athens – London Heathrow – Friday 2 November 2018
Flight BA1434 London Heathrow – Edinburgh – Wednesday 31 October 2018
Flight BA1441 Edinburgh – London Heathrow – Wednesday 31 October 2018
Flight BA902 London Heathrow – Frankfurt – Saturday 27 October 2018
Flight BA903 Frankfurt – London Heathrow – Saturday 27 October 2018
Flight BA662 London Heathrow – Larnaca – Sunday 25 November 2018
Flight BA663 Larnaca – London Heathrow – Sunday 25 November 2018
Flight BA456 London Heathrow – Madrid – Saturday 27 October 2018
Flight BA457 Madrid – London Heathrow – Saturday 27 October 2018
Flight BA560 London Heathrow – Rome Fiumicino – Saturday 3 November 2018
Flight BA599 Rome Fiumicino – London Heathrow – Saturday 3 November 2018
Flight BA780 London Heathrow – Stockholm – Saturday 27 October 2018
Flight BA781 Stockholm – London Heathrow – Saturday 27 October 2018
British Airways is moving a number of short-haul routes between London Gatwick and Heathrow airports from late March 2019.
In addition, a number of routes that operate from both Gatwick and Heathrow will be “consolidated” at one airport.
No specific reasons have been given for the changes but it is likely to be due to a combination of commercial performance and operational requirements.
At the time of writing, it appears that not all online timetables have not been fully updated so it may be some time before changes show in the Manage My Booking tool.
This route launched as a twice weekly summer seasonal route from Heathrow this year. It operated under flight numbers BA420 and BA421.
It will return next year from Gatwick between Sunday 31 March and Saturday 26 October 2019. Flights will operate four times weekly on Monday, Wednesday, Saturday and Sunday. The new flight numbers are BA2790 and BA2791.
This route will be suspended at London Gatwick from 31 March 2019. It currently operates from Gatwick up to three times daily.
BA will increase existing services to Barcelona from London Heathrow Terminal 3 from 49 to 58 flights a week to partially compensate.
BA will continue to codeshare with Vueling on London Gatwick to Barcelona.
This route currently operates from London Heathrow Terminal 3 year-round. It operates under flight numbers BA466, BA467, BA468 and BA469.
From 31 March 2019, it will operate from Gatwick on a summer seasonal basis to 26 October 2019. Flights will operate 12 times weekly. The new flight numbers are BA2684, BA2685, BA2686 and BA2687.
This route operated as a summer seasonal route both from Gatwick and Heathrow this year. It launched at Gatwick this year and Heathrow from April 2016.
It will return next year from Gatwick only from Saturday 27 April and Saturday 28 September 2019. Flights will operate six times weekly.
This route will be suspended at London Gatwick from 31 March 2019. It operates under flight numbers BA2600, BA2601, BA2602 and BA2603.
BA will increase existing services from London Heathrow from 11 to 18 flights a week to compensate. The route will also transfer from Heathrow Terminal 5 to Terminal 3.
This route has operated from Gatwick since November 2015. It operates under flight numbers BA2794 and BA2795.
For the past three summers, British Airways’ subsidiary BA CityFlyer has run seasonal weekend routes from London Stansted.
The reason for this is that London City is closed for part of the weekend. Instead of leaving its fleet of Embraer aircraft sit idle, some are positioned to Stansted airport.
Routes from Birmingham, Bristol and Manchester soon followed. However, there are now signs that BA CityFlyer is scaling back its ambitions.
All routes from Birmingham and Bristol have been suspended for next summer. BA CityFlyer has also scaled back its ambitions at Stansted. Some routes have been cancelled. Others have been cut in frequency. There are similar changes at Manchester.
BA has long offered the facility to reduce the cost of flights with a part-payment of Avios, the currency of its Executive Club frequent flyer programme.
This is rarely good value for money. However, BA has today, Friday 19 October 2018, launched a new promotion whereby you can reduce the cost of any long-haul economy return flight by £100 for 5,000 Avios.
The promotion applies to any long-haul economy return flight booked from the UK up to 23:59 BST on Monday 22 October 2018, for travel up to Wednesday 9 October 2019.
The offer is available to all UK registered members of the Executive Club. It only applies to flights booked through ba.com or a BA call centre.
Up to 9 passengers per booking can benefit from the £100 discount for 5,000 Avios each. The discount must be selected at the time of booking.
This is a good value promotion for a number of reasons:
– There are lead-in economy return fares of less than £300 to many North American destinations such as Boston, Chicago and New York. This means you could secure an long-haul economy return flight for around £200. This is ideal for a short and impromptu long-haul trip where you’re not concerned with checking in a bag.
– A family of four could benefit from a £400 discount to their holiday for 20,000 Avios. This does help take the edge off peak fares for those bound by school holidays.
British Airways is to launch a new summer seasonal route from London Heathrow to Charleston, South Carolina.
The airline will fly from London Heathrow Terminal 5 to Charleston International Airport twice a week on Thursday and Sunday from Thursday 4 April 2019 until Thursday 24 October 2019.
Flights will be operated with Boeing 787-8 Dreamliner aircraft in a three class, Club World business class, World Traveller Plus premium economy, and World Traveller economy, configuration.
This will be BA’s 29th destination in the United States. It will also launch a new route to Pittsburgh from London Heathrow from April 2019. Together with American Airlines, BA will offer more than 70 flights a day to the US from London.
Nobody was expecting this
BA has launched many new transatlantic routes from London Heathrow with the Boeing 787.
However, this announcement is different. It is extremely rare for BA to launch seasonal long-haul routes from London Heathrow. New long-haul routes require a considerable amount of planning with arranging ground handling and catering. With only two flights a week, this is clearly aimed at the leisure market.
BA of course has access to considerable data through its joint-venture with American Airlines to identify possible new direct routes. BA is not an airline to adopt a “dart board” approach to route planning. It also goes without saying that Charleston would very much like this to be a year-round route. Its press release alludes to years of contact with BA to secure a long-haul route. It may well become a year-round route in time.
If this route is a success we may well see another tranche of low-frequency summer seasonal routes to the US from London Heathrow in 2020. Just in the same way that BA operates a large number of low frequency summer seasonal short-haul routes from London Heathrow.
BA has also produced a summary PDF for the launch. Note as this is a new seasonal route, flight schedules may be subject to change subject to commercial performance, particularly in the shoulder season.
London Heathrow – Charleston
Flight BA221 Depart London Heathrow 17:20 – Arrive Charleston International Airport 21:20 (Thursday and Sunday)
Flight BA220 Depart Charleston International Airport 22:50 – Arrive London Heathrow 11:50 (Thursday and Sunday)