Lessons from BA’s IT Meltdown: How To Survive Delays & Disruption

Our tips on how to to survive airline delays and disruption at airports.

London Air Travel » Disruption Advisory

British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

After a truly terrible weekend for British Airways passengers, BA’s London operation has largely recovered and the airline is expected to operate a full schedule tomorrow, Tuesday 30 May 2017.

There were undoubtedly many failings on the part of BA. Not least the IT issue itself, but also the airline not realising it had a serious operational crisis quickly enough and getting its message out to the public via both traditional “mainstream’ and social media.

As awful as these events are for those caught up in them, it’s worth remembering that they are very rare. The age of digital media outlets all competing for eyeballs and social media means that they are widely publicised worldwide. However, every day tens of thousands of flights operate around the world, largely on time, with baggage and without incident.

That said, even for the experienced frequent flyer, there are always lessons to be learned and it is always worth being prepared for all eventualities.
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BA Computer System Crash: Heathrow & Gatwick Flights Monday 29 May 2017

Guidance for passengers due to travel from Monday 29 May 2017

London Air Travel » Disruption Advisory

British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

Following the crash to BA’s computer systems worldwide on Saturday 27 May 2017, BA has issued the following guidance to affected passengers and passengers due to travel from Monday 29 May 2017.

This guidance is as of 09:30 BST Monday 29 May 2017 and may change overnight/early morning as the situation remains fluid.

Travel on Monday 29 May 2017

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BA Computer System Crash: Heathrow & Gatwick Flights Sunday 28 May 2017

London Air Travel » Disruption Advisory

British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

Following the crash to BA’s computer systems worldwide on Saturday 27 May 2017, BA has issued the following guidance to affected passengers and passengers due to travel from Sunday 28 May 2017.

This guidance is as of midnight Sunday 28 May 2017 and may change overnight/early morning as the situation remains fluid.

Travel on Sunday 28 May 2017 and Monday 29 May 2017

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Disruption due to Air Traffic Controllers’ strike in Italy on Sunday 28 May 2017

Air Traffic Controllers in Italy are due to take industrial action on Sunday 28 May 2017, which is likely to cause disruption to flights.

London Air Travel » Disruption Advisory

Air Traffic Controllers in some regions of Italy are due to take industrial action on the afternoon of Sunday 28 May 2017, the weekend of the late May bank holiday in the UK.

The strike will take place between 1pm and 5pm local time. This is likely to cause disruption with delays and cancellations, albeit on a smaller scale than originally thought.  As a consequence the following airlines have issued guidance for affected passengers.

Please note that this page does not provide live flight information so any cancellations that will be listed are proactive cancellations made in advance, and do not necessarily include any delays/cancellations made on the day.

You can check live flight information on the websites of Gatwick, Heathrow and London City airports.
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London Flight Cancellations due to Alitalia Industrial Action on Wednesday 5 April 2017

Alitalia Airbus A320
Alitalia Airbus A320

A number of trade unions representing employees of Alitalia are due to take industrial action on Wednesday 5 April 2017.

As a consequence, a substantial number of flights have been cancelled on Wednesday. In addition, there are a number of cancellations on Tuesday 4 April 2017 and Thursday 6 April 2017.

The background to the dispute is that Alitalia is currently in negotiations with its shareholders and banks over the airline’s future. Management have proposed a new business plan which would involve substantial redundancies which trade unions are protesting against.

Alitalia has published guidance for affected passengers which includes details of its rebooking policies.  A full list of cancellations is also available here.

If your flight is cancelled you have the option of a refund or an alternative fight up to Friday 14 April 2017.

The cancellations include the following flights between London Heathrow and London City Airports and Milan and Rome.

Please note that these are pre-planned cancellations.  There may well be additional cancellations due to other operational issues on the day.

You can check live flight information on the websites of Heathrow and London City airports on the day of travel.

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Air Traffic Controllers strike in Italy on Monday 20 March 2017

London Air Travel » Disruption Advisory

Air Traffic Controllers in Italy are due to take industrial action over a period of four hours from 12:00 to 16:00 GMT on Monday 20 March 2017.

This is likely to cause disruption with delays and cancellations.  As a consequence the following airlines have issued guidance for affected passengers.

It is also understand the certain unions represent airport workers are also taking industrial action on Monday. As such, there may be disruption to some airport ground services.

Please note that this page does not provide live flight information so any cancellations listed are proactive cancellations made in advance, and do not necessarily include any delays/cancellations made on the day.

You can check live flight information on the websites of Gatwick, Heathrow and London City airports.
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London Flight Cancellations due to “Storm Stella”

London Air Travel » Disruption Advisory

Delta Air Lines - New York - January 2018
Delta Air Lines – New York

“Storm Stella” is expected to cause very severe disruption across the East Coast of the United States on Tuesday 14 March 2017.

As a consequence, a large number of transatlantic flights from London’s airports are cancelled on Tuesday 14 March.  Flights to New York, Boston and Philadelphia are most affected with widespread cancellations.  There are delays and cancellations to Baltimore and Washington as well.

Airlines have also implemented flexible rebooking policies for those who are due to travel to the East Coast of the USA this week.

If your flight is cancelled you should be entitled to a full refund or a rebooking to an alternative date.

Here is the latest information from airlines operating transatlantic flights from London on Tuesday 14 March.

As at 23:00 GMT Tuesday 14 March, transatlantic operations from London’s airports should return to normal on Wednesday 15 March.

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Air Traffic Controllers strike in France: Monday 6 – Friday 10 March 2017

London Air Travel » Disruption Advisory

Air Traffic Controllers in certain regions of France are due to take industrial action at various times between Monday 6 March to Friday 10 March 2017.

The French Civil Aviation Authority has asked airlines to reduce their schedules accordingly.

This will cause delays and cancellations to flights to and from the UK that pass through French airspace, principally flights to and from France, Spain and North Africa.

Airlines are likely to minimise the impact of the strike by circumventing French airspace where possible.

The following airlines have issued guidance on rebooking options for passengers.

Please note that this page does not provide live flight information so any cancellations listed are proactive cancellations made in advance, and do not necessarily include any delays/cancellations made on the day.

You can check live flight information on the websites of Gatwick, Heathrow and London City airports.
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Thailand Coup: Thai Airways & BA Heathrow flights scheduled to operate

As has been widely reported in the media, on 22 May, the Royal Thai Army imposed Martial Law in Thailand. The military authorities in Thailand have imposed a nationwide daily curfew between the hours of 10pm and 5am. Broadcasters such as the BBC and CNN have also been taken off air.

British Airways and Thai Airways fly daily and twice daily respectively from London Heathrow to Suvarnabhumi International airport Bangkok under the following flight numbers:

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