The issue had largely died down. That was until last Saturday a poster on FlyerTalk had identified that, following an inspection of two of the six lounges at Terminal 5 (The Galleries First lounge and Concorde Room), Hillingdon Council had awarded these lounges a food safety score of 2 out of a possible 5. This means an improvement is required.
To put this into context, almost all of the outlets at Terminal 5 achieved either a score of 4 or 5 with only Gordon Ramsay’s “Plane Food” restaurant and a branch of Caffe Nero achieving a score of 2.
On Monday 23 September 2013, the Financial Times featured an interesting story where the Chief Executive of London Gatwick, Stewart Wingate, postulated, known in politics and the press as “kite flying”, that if a second runway for Gatwick was approved, one of the “Big Three” airline alliances could be persuaded to defect from Heathrow airport.
Following the grant of anti-trust immunity by the US Department of Transportation, Virgin Atlantic and Delta have today confirmed they will co-ordinate their schedules to operate a nine times daily shuttle service on the London Heathrow – New York (Newark & JFK) route from 30 March 2014.
Last weekend, British Airways launched its first major UK TV advertising campaign in over a year with a return to the theme of “To Fly. To Serve.”
The advertisement, created by Bartle Bogle Hegarty, follows a single customer journey from the airport to on board a Boeing 787 aircraft. The advertisement, which is certainly very slick, uses a “micro to macro” style of filming, featuring close up shots of the details of flying, panning to wide shots of the aircraft in motion.
Qatar Airways is to join the Oneworld alliance on Wednesday 30 October 2013, just over one year after announcing its original intention to join the alliance.
This means that from this date, members of fellow Oneworld alliance members frequent flyer programmes will be entitled to reciprocal frequent flyer benefits (such as mileage earning and airport lounge access) when flying on Qatar Airways.
I’m sure by know you have read the story of how Hasan Syed used Twitter to protest his dissatisfaction at the way British Airways responded to the loss of his father’s luggage on a trip from Chicago to Paris last weekend.
In the interests of accuracy and completeness, the passenger did not transit via Heathrow. He flew from Chicago to Newark on American Airlines, and from Newark to Paris on BA’s subsidiary OpenSkies.
Hasan spent close to $1,000 to promote a series of Tweets to alert users to his views on BA’s customer service failings:
Quite a mixed picture for BA in Africa at the moment. Yesterday, BA announced that its route to Lusaka was being dropped and this followed the suspension of its route to Dar es Salaam earlier this year.
On a more positive note, BA is to increase flights to Accra from daily to 10 weekly from Sunday 27 October 2013. Furthermore, the daily flight will be upgaged from a Boeing 777 to a Boeing 747 from Sunday 30 March 2014. This is no doubt a competitive response to Virgin Atlantic withdrawing from this route.
Just under a year ago, as part of a reshuffle of flights between London Heathrow terminals as British Airways digested its acquisition of bmi, BA decided to move all of its flights to Tel Aviv from Terminal 5 to Terminal 1, with all flights operated by an Airbus A321 aircraft.
This proved to be unpopular with passengers for three main reasons:
1. The switch to Terminal 1 meant no access to BA’s Galleries Club and First lounges in Terminal 5 and a change in terminals for the majority of transfer passengers.
2. The switch from three/four class widebody aircraft to a two class, economy and business class, aircraft.
3. The change in aircraft meant that no premium economy product was available on this route and members of the British Airways Executive Club could not use frequent flyer miles (“Avios”) to upgrade to business class (Club World).
BA has now reversed this decision and from Sunday 30 March 2014 all flights to Tel Aviv will operate from Terminal 5. Flights will operate twice daily, with an Airbus A321 aircraft and a four class Boeing 777 aircraft.
It has not been confirmed whether any routes will move from Terminal 5 to 1 to accommodate the move.
Terminal 1 is due to close in Spring 2016, at which point it is expected that BA’s flights will be consolidated in Terminals 3 and 5.
British Airways has today announced that it is to suspend its thrice weekly route from London Heathrow to Lusaka in Zambia from 25 October 2013.
The final flight, BA255, from London Heathrow Terminal 5 to Lusaka will operate on Friday 25 October 2013, and the return flight from Lusaka to London, BA254, will operate on Saturday 26 October 2013.
No reason has been given for the suspension of the route. However, it is a safe assumption that unsatisfactory commercial performance is the reason.
British Airways has provided rebooking guidelines which include re-routing options via other BA gateways in Africa. Additional options may be added in due course if BA can reach commercial terms with other airlines.