Cancellation of London Heathrow – Doha
British Airways continues to cancel its daily flight between London Heathrow and Doha until for “operational reasons”.
BA123 is cancelled from London Heathrow to Doha until Friday 30 November 2018.
BA122 is also cancelled from Doha to London Heathrow from until Saturday 1 December 2018.
No specific reason has been given for the cancellations other than “operational reasons”.
It is understood that the Boeing 777 which operates this route is being used to cover other routes which use the Boeing 787 fleet which is currently undergoing maintenance to their engines.
Given this route has been subject to very extensive cancellations over the past 12 months further cancellations, if not its complete suspension, are likely.
Update Tuesday 21 August 2018: The cancellation period has been extended to Saturday 27 October 2018 for the outbound flight BA123 and Sunday 28 October 2018 for the inbound flight BA122.
Rebooking on Qatar Airways
BA has a rebooking agreement with Qatar Airways which is a fellow Oneworld alliance member and a 20% shareholder of BA’s parent company International Airlines Group.
If your flight is cancelled you have the option of rebooking on to Qatar Airways from London Heathrow to Doha. You an rebook up to three days before or after your original date of travel.
However, your options vary by class of travel, itinerary and type of fare.
Please note that these are based on guidance published by BA to the travel trade on 16 May 2018 and may be updated over time.
First Class passengers can be rebooked on to any of Qatar Airways’ six daily services between London Heathrow and Doha.
However, if you have booked an Avios redemption you will be downgraded to business class and receive a refund of the difference in Avios.
Business Class & Economy
If you are booked into business class or economy from London Heathrow you will be re-accommodated on either Qatar Airways flights BA7004/QR6 (departs London Heathrow at 08:00) or BA7014/QR16 (departs London Heathrow at 21:55).
From Doha you will be re-accommodated BA7007/QR7 (departs Doha at 06:35) or BA7001/QR1 (departs Doha at 13:00).
If you have an onward connection you have the option of rebooking on to an alternative Qatar Airways flights if the above options are not suitable for your connection.
World Traveller Plus Premium Economy
Qatar Airways does not operate a premium economy cabin. Therefore, you will be downgraded to economy and the options above will apply. You should be entitled to compensation for the downgrade.
Qatar Airways London Heathrow Aircraft
Qatar Airways use a variety of different aircraft on the London Heathrow route including Boeing 787, Boeing 777-300, Airbus A350 and Airbus A380 aircraft. If you have a particular preference for one aircraft, it’s worth checking your specific flights on your day of travel.
Alternative Routing Options
If you have a connection at Doha to a destination served directly by British Airways and your ticket was issued by BA, you have the option of rebooking on to a direct BA flight. For example, if you are booked to fly London Heathrow – Doha – Hong Kong you can rebook on to BA’s London Heathrow – Hong Kong flights.
If you are connecting from a flight in the UK and Europe to London Heathrow for onward travel to Doha (for example, Edinburgh or Paris) you have the option of rebooking on to a direct Qatar Airways flight to Doha (if available).
If any of the rebooking options are not satisfactory, you will have the option of cancelling your booking and receiving a full refund.
It should also be noted the following Qatar Airways operated flights depart from London Heathrow Terminal 4.
Affected passengers should check the status of their booking at ba.com and contact either BA or their travel agent.