At the start of the year, BA CEO Sean Doyle announced a series of senior management changes to spearhead the airline’s recovery from COVID-19.
As has been well publicised the start of BA’s busiest travel season since the pandemic has been difficult. The airline has been beset by staff shortages, congestion at Heathrow Terminal 5 and sporadic IT issues.
During the first quarter results presentation of its parent company IAG last week, Sean maintained that the airline’s operational performance is improving.
IAG alluded to further senior management changes at BA. A second set of senior management changes in the space of four months have been reported today by the Financial Times.
Calum Laming, who joined BA in April in a newly created role of Director of Business Recovery, becomes Chief Customer Officer.
Before joining the airline Calum was Chief Customer Officer at Vueling and has previously held roles at Air New Zealand, Etihad and Virgin Atlantic.
Tom Stevens, who has held the position of Director of Brand & Customer Experience since April 2021, is to leave the airline for a new role overseas.
As IAG announced last week, the airline’s Operations structure will be split into Technical and Operations. Jason Mahoney, currently Chief Operating Officer, will become Chief Technical Officer. A new executive, to be appointed from outside the airline, will take responsibility for day-to-day operations.
Anthony Allcock, Chief Information and Digital Officer, is leaving the airline and will be replaced by Dirk John who joins from McKinsey and has previously held roles at LATAM and Lufthansa. The airline is in the process of moving legacy IT systems and data centres to a new cloud based platform.
IAG and BA clearly want to show investors and journalists that current issues are being addressed. It has to be said that in longer term there remain forces that will determine the “future size and shape” of the airline, namely the availability of long haul aircraft and IAG’s debt burden. This is something Sean is yet to really comment on despite giving many media interviews as CEO.
History has also shown whatever ideas new executives may have they can only work within the budgets allocated to them by IAG.