Qatar Airways & Japan Airlines Move To LHR Terminal 5

Qatar Airways and Japan Airlines will relocate to London Heathrow Terminal 5 from Monday 27 and Wednesday 29 July.

London Air Travel » London Heathrow Airport

London Heathrow Terminal 5 Check-In Concourse
London Heathrow Terminal 5 Check-In Concourse (Image Credit: British Airways)

Qatar Airways and Japan Airlines are to temporarily relocate to London Heathrow Terminal 5.

Both airlines had temporarily relocated to Terminal 2 due to the closure of Terminals 3 and 4.

They will now move to Terminal 5 from Monday 27 and Wednesday 29 July 2020 respectively where they will join fellow Oneworld alliance members American Airlines, BA and Iberia.

Note that at the time of publication, this is not reflected in all online timetables.

It may seem odd these airlines are moving terminals twice due to COVID-19, this is most likely due to systems issues at Terminal 5 which were originally designed for BA.

Although not confirmed, timetables indicate that Finnair will relocate to Terminal 5 from Saturday 15 August.

In terms of other Oneworld alliance members, Cathay Pacific, LATAM, Malaysia Airlines, Qantas, Royal Jordanian, Royal Air Maroc and SriLankan Airlines remain at Terminal 2, to the extent they are operating international flights from London Heathrow.

Currently, Heathrow airport does not expect Terminal 3 to reopen until late 2020 at the earliest. This will depend on how demand recovers in the autumn. Terminal 4 is not expected to reopen until 2021 at the earliest.

Which Airlines Want To Fly From London Heathrow?

Airport Coordination Ltd has revealed which airlines have applied to operate at Heathrow for the Winter 2020 season.

London Air Travel » London Heathrow Airport

London Heathrow Terminal 5A, May 2020
London Heathrow Terminal 5 (Image Credit: Heathrow)

Heathrow has entered a very different period in its history.

It’s always been known as an airport that is very difficult for airlines to gain access to.

Slots rarely become available. When they do this is usually so for competition remedy purposes, such as the merger of BA and bmi, or BA’s transatlantic joint-business with American Airlines.

One option is to buy them from another airline. As Oman Air did in 2016 when it bought a single slot pair from Kenya Airways for $75m. Selling Heathrow slots is something struggling airlines often do to raise cash, not that it ever solves their underlying problems.

Another way is to simply ask for them. A small number of slots are available and slots can be released into a pool on the rare occasion airlines choose to hand them back.

Most get absolutely nothing. And if they do, as all airport slots are not the same, they may not be taken up.

In Airport Coordination Ltd’s interim report for the winter season, the following airlines all asked for slots and did not receive anything:

Alitalia Cityliner (98)
Arkia Israeli Airlines (6)
Aurigny Air Services (56)
Brussels Airlines (40)
China Airlines (10)
CZA Czech Airlines (14)
DHL Air (12)
Eastern Airways (38)
Luxair (26)
Regional Jet OU (22)
Rwandair (6)
Spicejet (42)
Ukraine International (28)
Vistara (14)
WestJet (56)
Widerøe (56)

Just three airlines gained a very small number of additional slots: China Southern, Shenzhen Airlines and Virgin Atlantic.

Continue reading “Which Airlines Want To Fly From London Heathrow?”

Heathrow Trials Passenger Temperature Screening

Heathrow Airport has deployed technology to screen the temperature of passengers as they move through the airport.

London Air Travel » London Heathrow Airport

Heathrow Airport Temperature Check Trial
Heathrow Airport Temperature Check Trial (Image Credit: Heathrow)

Heathrow has deployed thermal technology to screen passengers’ temperatures as they move through the airport.

The airport has installed cameras in the immigration hall of Terminal 2 to screen passengers’ temperatures as they move through the terminal.

This is part of a trial intended to identity arriving passengers at risk of transmitting COVID-19. It will last for one month from today, Thursday 21 May 2020.

At the moment, the technology is only being used in the immigration hall. If successful, it will be extended to departures and flight connections.

Terminal 2 currently houses all airlines at Heathrow, apart from BA and Iberia which operate from Terminal 5.

Heathrow has provided a list of Frequently Asked Questions on temperature screening as part of its guidance on COVID-19.

Passengers do not need to do anything differently. They will not be stopped by any members of staff. Whilst Heathrow insists that no personally identifiable data will be gathered, passengers also have the option of taking a different route to avoid the cameras if they wish.

Heathrow Airport Temperature Check Trial
Heathrow Airport Temperature Check Trial (Image Credit: Heathrow)
Heathrow Airport Temperature Check Trial
Heathrow Airport Temperature Check Trial (Image Credit: Heathrow)
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Heathrow Airport Closes Terminals Three & Four

Airlines operating from Terminals 3 & 4, except American Airlines, have transferred flights to Terminal 2 by Sunday 3 May.

London Air Travel » London Heathrow Airport

Heathrow Terminal 2
Heathrow Terminal 2 (Image Credit: Heathrow)

Heathrow has consolidated all passenger flights at Terminals 2 and 5 from Sunday 3 May 2020.

Over the past few weeks airlines have been progressively transferring flights from Terminals 3 and 4 to Terminal 2. American Airlines has since moved to Terminal 5. Qatar Airways and Japan Airlines will move to Terminal 5 from 27 & 29 July.

Terminal 3 has closed. Terminal 4 closed to passenger flights on Sunday 3 May.

The last airlines to transfer flights from Terminal 4 to Terminal 2 did so on Sunday 3 May. These are Air France, Air Malta, Alitalia, El Al, Etihad Airways, Kenya Airways, KLM, Kuwait Airways, Korean Air and Malaysia Airlines.

This means that all airlines other than American Airlines, BA and Iberia now operate from Terminal 2.

Rail services to Terminal 4 are suspended from Sunday 8 May.

No date has been given for the reopening of Terminals 3 and 4. Heathrow airport says Terminal 3 may reopen later in 2020 depending on how demand recovers in the autumn. Some airlines such as Virgin Atlantic will be keen to move back to Terminal 3 due to the infrastructure they have in place there.

It’s plausible that this may prompt a reorganisation of airlines at Heathrow. Some airlines may leave Heathrow permanently. Heathrow airport say Terminal 4 will not reopen until 2021 at the earliest. It is not an easy terminal to operate from due to its location, and could be mothballed for some time, if not permanently closed.

Continue reading “Heathrow Airport Closes Terminals Three & Four”

Heathrow Airport To Close Terminals Three & Four

Heathrow Airport is to temporarily consolidate all remaining flights in Terminals 2 and 5.

London Air Travel » London Heathrow Airport

London Heathrow Terminal 5
London Heathrow Terminal 5 (Image Credit: Heathrow)

Heathrow airport has confirmed that Terminals 3 and 4 will close temporarily in “the coming weeks”.

Airlines operating from these terminals will transfer their flights to Terminals 2 and 5.

This follows a fall in passenger flights of 75%. No date has been given for the change. Nor has it been confirmed which airlines which move into which terminals.

The logical move is for Oneworld alliance member airlines such as American Airlines, Cathay Pacific, Finnair, Japan Airlines and Qantas to move to Terminal 5.

SkyTeam member airlines such as Air France, Delta and KLM and non-aligned airlines such as Virgin Atlantic could move to Terminal 2.

There is a lot of complexity behind the scenes before these moves can be agreed.

For example, Terminal 5 was originally designed around BA’s own systems and processes. When Iberia moved into the terminal many years ago, it took a long time for Iberia flights could operate from the terminal under their own flight numbers.

There are also industrial relations issues with airlines having their own employees and handling agents at Heathrow.

Given the upheaval required behind the scenes to facilitate these moves, this does suggest that flights at Heathrow will be reduced substantially for some time.

The latest guidance on Coronavirus from Heathrow can be viewed here.

Heathrow will also move to a single runway operation from Monday 6 April 2020. Flights will alternative between the Northern and Southern runway each week as per this schedule.

Update Saturday 2 May 2020

The transfer of airline operations is taking place in phases. Here are confirmed transfers to date:

Cathay Pacific, Emirates and Pakistan International Airlines has transferred flights to Terminal 2 from Thursday 16 April 2020.

Japan Airlines has transferred flights to Terminal 2 from Saturday 18 April 2020.

Iran Air has transferred flights to Terminal 2 from Sunday 19 April 2020.

Beijing Capital Airlines, Finnair, Qantas and Qatar Airways have transferred flights to Terminal 2 from Monday 20 April.

American Airlines and Virgin Atlantic have transferred flights to Terminal 2 from Tuesday 21 April.

Philippine Airlines has transferred flights to Terminal 2 from Friday 24 April.

Gulf Air has transferred flights to Terminal 2 from Saturday 25 April.

China Southern Airlines has transferred flights to Terminal 2 from Wednesday 29 April.

Saudia and Middle East Airlines (MEA) have transferred flight to Terminal 2 from Thursday 30 April.

SriLankan Airlines and Bulgaria Air moved to Terminal 2 from Friday 1 May.

KLM, Alitalia, Kenya Airways, Kuwait Airways, Etihad Airways, Korean Air, Air Malta, El Al, and Malaysia Airlines will all relocate from Terminal 4 to Terminal 2 from Sunday 3 May.

Note these changes are being announced at very short notice and may also be subject to further change at short notice.

Heathrow Airport Strike – Tuesday 6 August Suspended

Planned industrial action by staff employed by Heathrow airport on Tuesday 6 August has been suspended.

London Air Travel » London Heathrow Airport

London Heathrow Terminal 5A
London Heathrow Terminal 5A (Image Credit: Heathrow)

Planned industrial action by staff at Heathrow Airport represented by the Unite trade union on Tuesday 6 August 2019 has been suspended.

This follows talks between Heathrow and Unite today and over the weekend at the conciliation service ACAS.

The airport will now operate normally and published restrictions on hand baggage for departing and connecting customers will be lifted.

At the time of publication, planned industrial action for Friday 23 August and Saturday 24 August 2019, which involves additional workgroups in dispute with Heathrow, is still scheduled to go ahead.

Individual airlines have made their own contingency plans to mitigate the impact of industrial action.

If you have proactively rebooked onto an alternative flight to avoid travelling through Heathrow on the days of the planned strike action, you should not need to change your booking again. If you do wish to do so, this will be at the discretion of your airline.

Some airlines have proactively re-routed flights at the request of the airport in anticipation of disruption and it will be for individual airlines to decide whether to reinstate flights at short notice.

Virgin Atlantic has confirmed it is not switching flights transferred to Gatwick back to Heathrow.

Heathrow Airport Strike Monday 5 August 2019 Suspended

Planned industrial action by staff employed by Heathrow airport on Monday 5 August has been suspended. A strike may still go ahead on Tuesday 6 August.

London Air Travel » London Heathrow Airport

London Heathrow Terminal 5A
London Heathrow Terminal 5A (Image Credit: Heathrow)

Planned industrial action by staff at Heathrow Airport represented by the Unite trade union on Monday 5 August 2019 has been suspended.

This follows talks between Heathrow and Unite over the weekend at the conciliation service ACAS. The strike has been suspended to allow for further talks.

The airport will now operate normally and restrictions on hand baggage for departing and connecting customers will be lifted.

At the time of publication, planned industrial action for Tuesday 6 August, Friday 23 August and Saturday 24 August 2019 is still scheduled to go ahead.

Individual airlines have made their own contingency plans to mitigate the impact of industrial action.

If you have proactively rebooked onto an alternative flight to avoid travelling through Heathrow on the days of the planned strike action, you should not need to change your booking again. If you do wish to do so, this will be at the discretion of your airline.

Some airlines have proactively cancelled and re-routed flights at the request of the airport in anticipation of disruption and it will be for individual airlines to decide whether to reinstate flights at short notice. Given the further confusion it could cause, this is unlikely to happen.

British Airways has reversed all previous cancellations and Heathrow terminal changes for Monday 5 August. Virgin Atlantic is not switching flights transferred to Gatwick back to Heathrow.

Heathrow Airport Strike – Mon 5 & Tues 6 August 2019

Planned industrial action at Heathrow Airport on Monday 5 & Tuesday 6 August 2019 has been suspended.

London Air Travel » London Heathrow Airport

London Heathrow Terminal 5A
London Heathrow Terminal 5A (Image Credit: Heathrow)

Heathrow Airport staff represented by the Unite trade union were due to take industrial action from 00:01 BST on Monday 5 August to 23:59 BST Tuesday 6 August 2019.

This follows a pay dispute between Unite and Heathrow Airport.

Headlines – 16:55 BST Monday 5 August

As at 16:55 BST Monday 5 August 2019, the strike has been called off for Monday and Tuesday to allow members to vote on a revised offer following further talks between Heathrow and Unite.

Two further days of industrial action are still planned for Friday 23 August and Saturday 24 August 2019.

A number of airlines had cancelled and rerouted flights in anticipation of disruption at Heathrow and it will be for individual airlines to decide whether reinstate flights at Heathrow.

Qatar Airways has rerouted some return flights between Doha and London Heathrow on Monday 5 August (QR7/QR8) and Tuesday 6 August (QR3/QR4) to Gatwick.

Virgin Atlantic has rerouted some transatlantic return flights on Monday 5 August & Tuesday 6 August from London Heathrow to the North Terminal at London Gatwick. These flights will operate under different flight numbers and have different departure and arrival times. Virgin has confirmed that these flights will not revert back to Heathrow even though Monday’s flights have been called off.

A number of other airlines had cancelled flights on Monday 6 August including Aer Lingus, Air Canada, Alitalia, Etihad, Eurowings, Flybe, Lufthansa, SWISS and United. Many of these have now been reinstated.

A number of airlines had implemented flexible rebooking policies. As the immediate threat of strike action has been lifted, these should be withdrawn shortly.

General Guidance

General guidance on the strike and specifically limitations on hand baggage is available from Heathrow Airport.

Heathrow Airport also provides live arrivals and departures information for all flights, including codeshares.

The staff taking industrial action are security guards, firefighters, engineers, passenger service operatives and passenger service drivers.

Check-in, baggage handling and lounge facilities should largely operate as normal as these staff are either employed directly by airlines or contracted through handling agents.

Talks are under way at the conciliation service ACAS this weekend. They adjourned on Sunday evening and will continue on Monday so Tuesday’s strike could still be called off at the 11th hour.

The airport is due to remain open during the strike and whilst Heathrow has put in place contingency measures, it is inevitable that there will be disruption. Heathrow has also asked airlines to reduce their schedules.

Airlines are also implementing their own contingency plans by offering flexible rebooking policies, some of which are detailed below. As these are at the discretion of individual airlines, they do vary by airline and not all airlines are offering them.

Virgin Atlantic, as per details below, has also transferred some transatlantic flights on Monday & Tuesday to Gatwick.

Based on what is known so far the biggest impact will be on connecting and departing passengers, specifically at security. Priority security lines and channels will be closed and there are limitations on what can be taken through security.

Passengers are advised to arrive two hours before departure for short-haul flights and three hours before departure for long-haul flights and take as little as possible as hand luggage.

The best advice is to ensure you have up to date contact details on your booking and, if you have the chance to change your flight, take it.

If you are connecting through Heathrow it is strongly advised that you check with your airline whether you can pursue an alternative routing through another European airport.

Heathrow operates at full capacity and any delays at security and to flights will inevitably have knock-on effects, particularly if queues cause congestion in the terminals.

Continue reading “Heathrow Airport Strike – Mon 5 & Tues 6 August 2019”

No1 Lounges opens “The House” at Heathrow Terminal 4

No1 Lounges has taken over Etihad’s lounge at London Heathrow Terminal 4, which has been rebranded “The House”. Access can now be purchased online.

London Air Travel » London Heathrow Airport

The House at Heathrow, Terminal 4
The House at Heathrow, Terminal 4

The No1 Lounges group has taken over the operation of Etihad’s lounge at London Heathrow Terminal 4.

The lounge has now been rebranded “The House”. Or, as Etihad refers to it, “The House, home of Etihad Airways and other leading airlines”.

The House is a new brand for the group, alongside No1 Lounges, Club Rooms, and My Lounge.

Etihad business, First Class and The Residence passengers continue to have access to the lounge. As do Gold and Platinum members of the Etihad Guest frequent flyer programme. Etihad economy passengers can also purchase access to the lounge.

No1 Lounges is now selling access to passengers of all airlines departing from Terminal 4 on its website for £45 per person.

This move has been expected for some time. Etihad has had well documented financial problems of late. It had already been selling lounge access to economy passengers. A radical reshaping of its route network and fleet has been expected. However, the effective handing over of its lounge at London Heathrow is a significant move. It shows that nothing is off the table.

Whilst Etihad is at pains to emphasise that facilities will be reconfigured in the coming year, it is a simple fact that the lounge will be busier.

Having experienced third party lounges operated for both airlines and on a pay-per-access basis, it can be problematic. When the schedules of participating airlines and periods of peak passenger demand collide, they can become extremely crowded. Even simple things, like not having to queue to get in, cannot be taken for granted.

The House is open from 06:00 to 21:00 daily. Passengers must be over the age of 12 to access the lounge.

Lounge facilities include a tendered bar, a dining room with table service and a la carte morning breakfast and all day menus, and shower suites.

The lounge is located in the departures area, near the SkyTeam lounge, opposite Gate 10.

Road Testing A Gordon Ramsay Plane Food Picnic

London Air Travel » London Heathrow Airport

Gordon Ramsay Plane Food Picnic
Gordon Ramsay Plane Food Picnic (Image Credit: London Air Travel)

When Gordon Ramsay’s “Plane Food” restaurant opened at London Heathrow Terminal 5 a little over ten years ago, the arrival of an airport restaurant bearing the name of a well known chef wasn’t the only innovation.

Plane Food also introduced the concept of the dedicated onboard “picnic”.

That wasn’t the first time the concept of bring your own catering entered into the consciousness of the travelling public. Readers may recall industrial action at BA’s Heathrow catering provider Gate Gourmet in the summer of 2005 which resulted in months of very limited catering on short-haul flights. Retailers at Heathrow did a roaring trade as passengers spent their free meal vouchers in the terminals. As free catering offerings in the air have diminished over the past ten years, it also proved to be a prescient move.

Having never been a great fan of the second meal service in any cabin on BA long-haul flights, which is usually some variant of Afternoon Tea, it was high time to try out a Plane Food picnic. So here we’ve road tested a picnic on a transatlantic flight from London Heathrow in World Traveller Plus.

Ordering A Picnic

You can’t miss Gordon Ramsay Plane Food as you exit the South security lanes at Terminal 5.

You can order a picnic at the counter which is immediately at the entrance. Here is the current menu. You can choose from one of three starters, mains, and desserts that are displayed in cabinets behind the counter. You also have a choice of a bottle of still or sparkling water. There is one set price of £18.50. Don’t forget to pick-up cutlery!

Only if you are Victoria Beckham can you acquire one before even entering the terminal.

The Picnic

Your picnic is encased in an insulated zip-up case about 30cms by 23cms in size.

Each item is plated separately with a plastic casing. As on this flight, I was seated in an exit row it had to go in the overhead bin for take off, where you need to make sure it packed appropriately to survive being thrown about whilst the aircraft hurtles towards 38,000 feet.

Here is the picnic in the air:

– A starter of potted salt beef brisket with grain mustard, prosciutto ham, piccalilli and rocket
– A main of poached chicken breast, basil pesto, grilled portabello mushroom
– A dessert of fruit salad

Gordon Ramsay Plane Food Picnic
Gordon Ramsay Plane Food Picnic (Image Credit: London Air Travel)

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