The UK government has today, Sunday 17 July 2022, published a new “Aviation Passenger Charter”.
The charter sets out, at length, what passengers should expect when booking flights with airlines and your rights when things go wrong.
It has been developed by the government in conjunction with consumer bodies and the travel industry.
What Does The Charter Do?
The charter does not confer any new rights on airline passengers. It is also not a legally enforceable document.
It merely sets out in plain English the government’s position on passenger rights.
In the event of any omissions or discrepancies between the charter and the law, it is the law that will prevail.
The charter also does not carry any endorsements by any airline or airport.
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