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Following reports of an outbreak of Coronavirus (COVID-19) in Northern Italy, British Airways has introduced a flexible rebooking policy for passengers due to fly between any London airport and the airports below in Italy.
The airports are: Bergamo, Bologna, Milan Linate, Milan Malpensa, Turin, Venice and Verona.
Florence, Pisa and Rome are not currently included in the scope of the policy.
Passengers due to travel up to Monday 2 March 2020 can rebook up to Tuesday 31 March 2020.
Passengers can also change their flight to BA operated services to/from Geneva and Zurich airports. However, any consequential costs such as ground transportation will be at passenger’s expense.
Refunds are not currently available, unless allowed by existing fare rules.
Update: BA is now cancelling selected flights to Italy. If your flight is cancelled you are entitled to a full refund.
Note if you are booked to fly with BA on a codeshare booking made through another airline, such as American Airlines, you will need to contact the airline that issued your ticket for advice.
Affected passengers can check the status of their booking using the Manage My Booking tool on ba.com and should contact either BA or their travel agent.
As this is a fluid situation this guidance may be amended or withdrawn at any time.
Update Monday 2 March 2020: This has been extended so passengers due to travel up to Sunday 15 March 2020 can rebook up to Friday 3 April 2020.
