Following reports of an outbreak of Coronavirus (COVID-19) in Northern Italy, British Airways has introduced a flexible rebooking policy for passengers due to fly between any London airport and the airports below in Italy.
The airports are: Bergamo, Bologna, Milan Linate, Milan Malpensa, Turin, Venice and Verona.
Florence, Pisa and Rome are not currently included in the scope of the policy.
Passengers due to travel up to Monday 2 March 2020 can rebook up to Tuesday 31 March 2020.
Passengers can also change their flight to BA operated services to/from Geneva and Zurich airports. However, any consequential costs such as ground transportation will be at passenger’s expense.
Refunds are not currently available, unless allowed by existing fare rules.
Update: BA is now cancelling selected flights to Italy. If your flight is cancelled you are entitled to a full refund.
Note if you are booked to fly with BA on a codeshare booking made through another airline, such as American Airlines, you will need to contact the airline that issued your ticket for advice.
As this is a fluid situation this guidance may be amended or withdrawn at any time.
Update Monday 2 March 2020: This has been extended so passengers due to travel up to Sunday 15 March 2020 can rebook up to Friday 3 April 2020.