British Airways has now updated its schedules in advance of a planned second phase of industrial action by British Airways pilots on Friday 27 September 2019.
Once again, there are very extensive cancellations to BA’s schedules at Gatwick and Heathrow. There is also residual disruption before and after the strike.
Flights operated by BA CityFlyer Ltd at London City are not affected. BA has advised that extra capacity has been added from London City to Amsterdam, Berlin Tegel and Munich on the day of the strike.
If your flight is cancelled you should have now received an e-mail from BA. The best way to monitor the status of your booking is to use the Manage My Booking tool on ba.com
If your flight is cancelled you are entitled to a full refund. BA is offering rebooking on what is now a wide range of Oneworld alliance and non-alliance partner airlines.
BA Executive Club Avios and Tier Points
BA has today, Friday 13 September 2019, updated its guidance on ba.com to clarify its position on the awarding of Avios and tier points to members of the BA Executive Club whose flights have been cancelled.
BA now advises that if you are rebooked on a BA or Oneworld partner airline flight you will be awarded Avios and tier points automatically after you have taken the flight. (In actuality, it can take time for these to credit, so it’s worth keeping a close eye on your account).
If you are rebooked on a non-Oneworld alliance partner airline, you will need to submit a claim directly to BA in order to earn Avios and tier points. These will be awarded on the basis of your original booking with BA.
If you believe you have missed out on retaining your existing Executive Club tier or reaching the next tier as a consequence of industrial action, you should contact BA and they will look at your account on a case-by-case basis.
This is the guidance, as published this evening on ba.com, which may be amended at any time:
Continue reading “British Airways Pilot Strike 27 September 2019 Update”
If your flight was cancelled as a result of the industrial action, and you were rebooked onto an alternative service operated by British Airways or a oneworld partner airline, you will automatically be credited with the applicable Avios and Tier Points once you have flown the rebooked flight.
If your flight was cancelled as a result of the industrial action, and you were rebooked by British Airways onto an alternative service operated by a non-partner airline, we will award you the Avios and Tier Points for your original cancelled British Airways flight. Please raise a claim online by logging into your Executive Club account and click the option “claim missing Avios on BA” and submit your original British Airways flight details.
In all other cases where you believe you would have upgraded or retained your Tier status had your flight not been affected by the industrial action, please contact your local Executive Club Service Centre who will review cases on an individual basis.