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British Airways has introduced a new flexible booking policy for its corporate customers and members of its “On Business” loyalty programme for small and medium-sized businesses.
The airline currently has a “book with confidence” policy. This applies to all new bookings made up to Friday 31 July 2020 for travel up to Thursday 31 December 2020, whereby any change fees will be waived.
BA is also allowing all passengers due to travel up to 31 July 2020 to exchange the value of their ticket for a voucher for travel up to 30 April 2022. Full details of these policies are available on ba.com
Free Name Change for Corporate and On Business Bookings
BA has added a new policy for corporate customers and members of its On Business loyalty programme for small and medium-sized businesses.
For the avoidance of doubt, a corporate customer is one travelling on behalf of an organisation which has a specifically negotiated deal with the airline, rather than business travellers in general. These bookings have a specific identifier for the corporate customer.
BA now allows one free change of name for all existing Corporate and On Business bookings (excluding codeshares) ticketed before Thursday 14 May 2020 for travel up to Wednesday 30 September 2020.
It also applies to new bookings made between 14 May 2020 and 31 July 2020 for travel to be completed by 31 December 2020.
This policy has no doubt been introduced because business travel is expected to take a long time to recover as organisations are unlikely to allow international travel by employees for some time.
BA has issued the following guidance, which contains very specific instructions that must be followed. This is written for members of the travel industry who are familiar with BA’s policies and procedures. If you think you would be eligible to take advantage of this, it’s best to contact your corporate travel agent for advice.
This policy may be withdrawn or amended at any time. It goes without saying that it should only be taken advantage of in accordance with the letter and spirit of the policy. The airline will seek full recovery of lost revenue in the event of any abuse or failure to follow its instructions.
