British Airways is offering some passengers the opportunity to exchange eVouchers for a cash refund.
Throughout the course of the COVID-19 pandemic, BA has offered passengers who hold flight bookings and do not wish to travel, the chance to exchange the value of their ticket for a voucher.
These vouchers were initially called Future Travel Vouchers. These could not be used to purchase new tickets online. BA subsequently issued eVouchers, which would be used online. Many Future Travel Vouchers were batch converted by BA into eVouchers.
Once a voucher had been issued it could not be converted to cash.
The practice has attracted criticism because many passengers were unaware that if their flight was cancelled they were entitled to a full refund.
BA had disabled the function to request a refund for a cancelled flight on ba.com. BA claimed this was due to the volume of flight cancellations.
BA has today, Monday 21 March 2022, issued new guidance.
If you requested an eVoucher after your flight for travel between 9 March 2020 and 19 November 2020 was cancelled, you can now request a cash refund from BA.
This can be done online through ba.com. Applications can be done 24 months after the date of issue of the eVoucher.
If you hold multiple eVouchers, each with a unique code, separate applications must be made for each eVoucher.
BA is not allowing refunds for eVouchers for cancelled flights due to operate after 19 November 2020 as it claims passengers were offered the choice of a refund or eVoucher through ba.com
Throughout the pandemic BA applied a programme of rolling cancellations, partly to manage call centre volumes. A potentially controversial point is where passengers followed BA guidance and “push posts” on social media to request an eVoucher for a flight that was showing as operating, but BA knew in all likelihood was not going to operate due to travel restrictions.
Full guidance is available on ba.com Passengers are advised to read this carefully in full before taking any action. This may be amended or withdrawn by BA at any time.