British Airways has updated its policy for rebooking passengers in the event of flight schedule changes.
This change applies from today, Wednesday 15 June 2022. It is assumed it applies to all existing bookings, as well as new bookings made from today.
Rebooking Options On Schedule Changes
BA now only offers the option to rebook to an alternative flight where the total schedule change is more than 120 minutes (2 hours).
Where the total schedule change is more than 120 minutes you can rebook to an alternative flight.
As before, this can be within 2 days before, or 2 days after, the original departure date.
This change applies to flights operated by BA as well as its joint business and codeshare partners.
There are exemptions from this new policy. These apply if:
- You have booked a same day return trip
- You are on on cruise booking
- You have a connection that is invalid due to the schedule change, eg because it no longer meets the Minimum Connecting Time at the airport.
As before, where the total schedule change is more than 240 minutes (4 hours) you are entitled to a refund.
These changes do not affect BA’s policies for flight cancellations and delays.
This does, along with the end of the “Book With Confidence” guarantee represent a restriction of flexibility. This particularly so at a time when flight schedules are still subject to short notice changes.