How to submit a claim for expenses following BA flights cancellations

How to submit a claim for hotel, meals and ground transportation expenses following BA flight cancellations on Sunday 10 December 2017.

On Sunday 10 December 2017, there were extensive cancellations to British Airways flights at London Heathrow due to snow. These continued into Monday morning due to aircraft and crews being out of position.

If you have incurred expenses on hotels, meals, ground transportation and communications you can submit a claim for these online:

You can simply do this by submitting a claim through the BA website.

You will need to have details of your booking to hand, and be able to submit copies of your receipts (either by post or electronically) and provide details of an account to which the refund should be transferred.

In terms of submitting a claim for compensation under EC Regulation 261/2004 there is general guidance on compensation and a claim form on the BA website. BA has not, to our knowledge, made any official comment on the eligibility of passengers affected by cancellations to make a claim for expenses.

Separately, BA is allowing all passengers due to fly on Monday 11 and Tuesday 12 December the option of a full refund or to rebook up to Monday 18 December. This is regardless of whether your flight is cancelled. To check the status of your booking, use the Manage My Booking tool on ba.com Also, see ba.com for the latest flight operations news.

BA launches London – Kefalonia

British Airways is to launch a seasonal route from London Heathrow to Kefalonia. The route operates on Tuesdays and Saturdays from 5 May to 16 October 2018.

Kefalonia (Image Credit: British Airways)

British Airways is to launch another summer seasonal route from London Heathrow, to the Greek island of Kefalonia.

BA will fly from London Heathrow Terminal 5 to Kefalonia twice weekly on Tuesdays and Saturdays between 5 May and 16 October 2018. Flights will be operated using Airbus A320 aircraft in a two class, Club Europe business class and EuroTraveller economy configuration.

Flights are on sale now at ba.com

This latest route launches comes on top of recent announcements to Almeria and Corsica.

BA has also confirmed that summer seasonal routes to Ibiza, Mykonos, Oblia and Split will return next summer with increased frequencies. A large number of other summer seasonal routes will also return including Corfu, Kalamata, Murcia, Santorini and Zante. Three Heathrow routes that are not returning are Biarritz, Kos and Montpellier.

London Heathrow – Kefalonia

Flight BA646 Depart London Heathrow 11:55 – Arrive Kefalonia 17:30 (Tuesdays)
Flight BA647 Depart Kefalonia 18:20 – Arrive London Heathrow 19:50 (Tuesdays)
Flight BA646 Depart London Heathrow 08:00 – Arrive Kefalonia 13:35 (Saturdays)
Flight B0647 Depart Kefalonia 14:30 – Arrive London Heathrow 16:00 (Saturdays)

BA to close down OpenSkies

British Airways is to close down its subsidiary OpenSkies which operates flights between Paris Orly and Newark and New York JFK.

British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

BA is to wind down its subsidiary airline OpenSkies from the end of summer 2018.

OpenSkies currently operates direct flights between Paris Orly and Newark and New York JFK, each up to five times weekly with Boeing 757 and 767 aircraft.

BA’s parent company International Airlines Group plans to launch its new low cost long-haul LEVEL at Paris Orly this summer which will operate a number of routes, including Newark. Other routes to be launched by LEVEL at Paris this summer include Montreal, Guadeloupe and Martinique.
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BA London – Doha cancellations December 2017

British Airways has cancelled its daily flight between London Heathrow to Doha throughout December and into January. Here are options for affected passengers.

British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

British Airways is to cancel its daily flight between London Heathrow and Doha for December and early January for “operational reasons”.

The affected flight numbers are BA123 and BA122.

BA123 is cancelled from London Heathrow to Doha from Friday 1 December to Sunday 7 January 2018.

BA122 is also cancelled from Doha to London Heathrow from Saturday 2 December to Monday 8 January 2018.

No specific reason has been given for the cancellations other than “operational reasons”. This could be either aircraft or flight / cabin crew shortages.

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BA to adopt “group boarding” on all flights from 12 December 2017

British Airways is to allocate all passengers to one of five groups for boarding all short and long-haul flights from Tuesday 12 December 2017.

British Airways Self Boarding Gates - London Heathrow Terminal 5
British Airways Self Boarding Gates – London Heathrow Terminal 5

If you’ve ever taken a domestic flight in the United States or indeed flown on a US airline from London, you may well be familiar with the concept of group boarding.

Put simply, each passenger is allocated to a group and invited to board in that order. From Tuesday 12 December 2017, BA will be adopting this system across its network. Mercifully, BA has restricted the number of groups to five. This is in contrast to nine groups adopted by some US airlines.

The intention is to make the boarding process more efficient and reduce crowding around gate areas in advance of boarding. The system should also be easier to understand for all passengers, particularly those whose first language is not English.

You may well have read coverage of this chance in the UK media. It has to be said what coverage we have seen has been absolutely dismal and has misrepresented the changes. This includes outlets such as BBC News that really should know better. The essence of the change is a modification to existing processes rather than a radical implementation of a new class system!

Please see here for the system used for flights up to 12 December.
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BA “refreshes” its London Heathrow Concorde Room

BA has “refreshed” its Concorde Room First Class lounge at London Heathrow Terminal 5.

British Airways’ Concorde Room at Terminal 5, London Heathrow on 07 November 2017 (Picture by Nick Morrish/British Airways)

BA has undertaken, to use its lexicon, a “refresh” of its Concorde Room at London Heathrow Terminal 5.

There are no structural changes to the lounge as such. The basic layout and services in the lounge remain the same. The main changes are the reulphostering of furniture and changes to the layout of the terrace area with the addition of new sofas, day loungers and cabanas. And duck feet lamps.

A set of press images and video is below.

To quote those well known Australian cultural commentators Kath & Kim: “It’s nice. It’s different. It’s unusual.”

On related news, London Heathrow Terminal 5 has gained its second paid-for access lounge with the opening of a Plaza Premium lounge.The lounge is next to Gate A7 in the main terminal. The lounge is open from 05:00 to 22:00 daily. It promises views of the runway, showers, and a full bar and fresh food. No press pictures are available but Plaza Premium has built up a highly regarded portfolio of lounges at London Heathrow so it should impress.
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BA London – Doha cancellations November 2017

British Airways has cancelled its daily flight between London Heathrow to Doha for six days in November. Here are options for affected passengers.

British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

British Airways has cancelled its daily flight between London Heathrow and Doha for six days in mid-November for “operational reasons”.

The affected flight numbers are BA123 and BA122.

BA123 is cancelled from London Heathrow to Doha from Tuesday 14 November to Sunday 19 November 2017.

BA122 is also cancelled from Doha to London Heathrow from Wednesday 15 to Monday 20 November 2017.

Normal service should resume on this route from Tuesday 21 November 2017.  No specific reason has been given for the cancellations other than “operational reasons”. This could be either aircraft or flight / cabin crew shortages.

Update: There are many further cancellations throughout December and into January.

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