How to submit a claim for expenses following BA flight cancellations

How to submit a claim for hotel, meals and ground transportation expenses following BA flight cancellations on Sunday 10 December 2017.

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On Sunday 10 December 2017, there were extensive cancellations to British Airways flights at London Heathrow due to snow. These continued into Monday morning due to aircraft and crews being out of position.

If you have incurred expenses on hotels, meals, ground transportation and communications you can submit a claim for these online:

You can simply do this by submitting a claim through the BA website.

You will need to have details of your booking to hand, and be able to submit copies of your receipts (either by post or electronically) and provide details of an account to which the refund should be transferred.

In terms of submitting a claim for compensation under EC Regulation 261/2004 there is general guidance on compensation and a claim form on the BA website. BA has not, to our knowledge, made any official comment on the eligibility of passengers affected by cancellations to make a claim for expenses.

Separately, BA is allowing all passengers due to fly on Monday 11 and Tuesday 12 December the option of a full refund or to rebook up to Monday 18 December. This is regardless of whether your flight is cancelled. To check the status of your booking, use the Manage My Booking tool on Also, see for the latest flight operations news.

We welcome any thoughts and comments below: