On Sunday 10 December 2017, there were extensive cancellations to British Airways flights at London Heathrow due to snow. These continued into Monday morning due to aircraft and crews being out of position.
If you have incurred expenses on hotels, meals, ground transportation and communications you can submit a claim for these online:
You can simply do this by submitting a claim through the BA website.
You will need to have details of your booking to hand, and be able to submit copies of your receipts (either by post or electronically) and provide details of an account to which the refund should be transferred.
In terms of submitting a claim for compensation under EC Regulation 261/2004 there is general guidance on compensation and a claim form on the BA website. BA has not, to our knowledge, made any official comment on the eligibility of passengers affected by cancellations to make a claim for expenses.
Separately, BA is allowing all passengers due to fly on Monday 11 and Tuesday 12 December the option of a full refund or to rebook up to Monday 18 December. This is regardless of whether your flight is cancelled. To check the status of your booking, use the Manage My Booking tool on ba.com Also, see ba.com for the latest flight operations news.
British Airways is to cancel its daily flight between London Heathrow and Doha for December and early January for “operational reasons”.
The affected flight numbers are BA123 and BA122.
BA123 is cancelled from London Heathrow to Doha from Friday 1 December to Sunday 14 January 2018.
BA122 is also cancelled from Doha to London Heathrow from Saturday 2 December to Monday 15 January 2018.
No specific reason has been given for the cancellations other than “operational reasons”. It is understood that the likely reason is that the Boeing 777 which operates this route is being released to cover other routes which use the Boeing 787 fleet which is currently undergoing maintenance to their engines.
British Airways has cancelled its daily flight between London Heathrow and Doha for six days in mid-November for “operational reasons”.
The affected flight numbers are BA123 and BA122.
BA123 is cancelled from London Heathrow to Doha from Tuesday 14 November to Sunday 19 November 2017.
BA122 is also cancelled from Doha to London Heathrow from Wednesday 15 to Monday 20 November 2017.
Normal service should resume on this route from Tuesday 21 November 2017. No specific reason has been given for the cancellations other than “operational reasons”. This could be either aircraft or flight / cabin crew shortages.
BA has cancelled all flights to and from Houston up to Friday 1 September 2017. Other BA and American Airlines flights to Texas are scheduled to operate normally. BA is allowing passengers booked to fly to and from Austin, Houston and New Orleans up to 7 September to rebook up to Wednesday 20 September 2017.
United Airlines has also cancelled all flights to Houston (George Bush International) until at least Thursday 31 August.
For the latest arrivals / departure information you can visit the websites of Heathrow, BA and United.
Qantas announced its annual financial results in Sydney today. The airline posted a healthy profit before tax of AUD$1.4bn. This is a sharp turnaround in fortunes for Qantas after it reported a record loss of AUD$2.8bn three years ago. Much of the turnaround has been achieved through a restructuring of its international network.
Qantas has also today given a firm expression of interest in launching non-stop flights between London and Sydney by 2022.
Qantas has tasked aircraft manufacturers Airbus and Boeing to produce new aircraft under development, the Airbus A350 Ultra Long Range and the Boeing 777X respectively, with sufficient range to operate London to Sydney non-stop with no restrictions on passenger loads.
Qantas claim that a non-stop flight between London and Sydney could shave four hours off the journey time.
Qantas Group CEO Alan Joyce commented:
“From next year we’ll be flying direct from Perth to London, which is a huge leap forward. We believe advances in technology in the next few years will make Sydney to London direct a possibility and Qantas is well placed to be the airline to do it.
“Any aircraft purchase would have to meet strict financial thresholds, but these direct flights would be revolutionary for air travel in Australia.”
Airlines do not ordinarily give away commercial decisions on route launches away years in advance, and this is a very public message aimed squarely at aircraft manufacturers to sharpen their pencils.
It is also axiomatic that the viability of non-stop flights from London to Sydney will depend on how non-stop flights to Perth are received, both in terms of cabin comfort and whether passengers, particularly those at the front of the aircraft, are willing to pay a premium for non-stop services.
Personally, we would love to see non-stop flights to Sydney and for Qantas to rebuild its presence in London back to four flights a day.
Gordon Ramsay Plane Food restaurant at London Heathrow Terminal 5 has reopened today (Monday 14 August 2017) after a refurbishment.
The restaurant first opened in 2008. It was groundbreaking in two respects. First, for raising the bar for airport dining with such a well known chef committing to an airport restaurant. It also introduced well publicised dedicated takeaway “picnics” for eating in-flight. Heston Blumenthal followed suit with The Perfectionists Cafe at London Heathrow Terminal 2.
The new restaurant promises a new Asian bar with dishes prepared before guests, a new cocktail bar and a newly refurbished dining area with refreshed menus which can be used for private events.
There is also a new take-on-board Picnic Menu with breakfast, vegetarian, fish and meat options.