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Well what did you think would be Number 1?
You can fly the most advanced commercial aircraft with market leading cabins all supported by big budget advertising campaigns, but if you don’t have the people – both in the aircraft and on the ground – to deliver the service, it all falls flat.
As recent events have shown relations can become strained – it wouldn’t be BA if its centenary wasn’t interrupted by “events” – but in its people BA has a phenomenal wealth of flying “know how” based on decades of experience and passion for aviation.
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