British Airways Elemis Travel Spa, London Heathrow (Image Credit: British Airways)
British Airways has relaunched its Elemis travel spas at London Heathrow with new interiors and soft furnishings designed by the acclaimed Kelly Hoppen MBE, and a new spa treatment menu.
The structure and format of the spas remains the same with an updated complimentary treatment menu for passengers travelling in First Class, Club World, and Gold members of the Executive Club when flying long-haul.
Only passengers in First Class can book an appointment in advance. Access to spa treatments for all other eligible passengers is dependent on availability on the day. This can vary widely – it is generally much better in the arrivals lounge, rather than the departure lounges.
British Airways Elemis Travel Spa, London Heathrow (Image Credit: British Airways)British Airways Elemis Travel Spa, London Heathrow (Image Credit: British Airways)British Airways Elemis Travel Spa, London Heathrow (Image Credit: British Airways)British Airways Elemis Travel Spa, London Heathrow (Image Credit: British Airways)British Airways Elemis Travel Spa, London Heathrow (Image Credit: British Airways)British Airways Elemis Travel Spa, London Heathrow (Image Credit: British Airways)
The Elemis spas are located in London Heathrow Terminal 3 departures, Terminal 5A South departures, Terminal 5B departures and the Terminal 5 arrivals lounge. There is also an Elemis spa in BA’s recently updated lounge complex at New York JFK Terminal 7, which will benefit from a new treatment menu later this year.
Welcome to our Monday Briefing for the week beginning 20 May 2019.
Thomas Cook
There was more bad news for Thomas Cook over the weekend after it announced its half-year results with a loss of nearly £1.5bn on Thursday.
The bulk of the loss was a goodwill writedown in respect of its acquisition of MyTravel in 2007. However, the loss prompted Citigroup to claim Thomas Cook’s shares are worthless.
Sky News reported on Saturday that one credit card acquirer company that works with Thomas Cook in the Nordic region is reported to be seeking to hold on to customer payments for longer.
Key for Thomas Cook is the sale of its group airline. Whilst this has attracted interest, given it is known that Thomas Cook must complete the sale, and quickly, in the cold hard world of commercial negotiations, it is going to face demanding terms from potential purchasers.
Qantas Flight 72
More than ten years have passed since Qantas flight 72 was involved in an incident en route from Singapore to Perth on 7 October 2008.
The A330-300 aircraft, carrying 303 passengers and 12 crew, experienced two uncontrolled nosedives following a computer failure. It made an emergency landing at Learmonth Airport in Exmouth, Western Australia. A large number of passengers and crew were injured, and some experienced life changing physical and psychological injuries.
The Captain of the aircraft, Kevin Sullivan, has written a book “No Man’s Land: The Untold Story Of Automation On QF72” which will be published in the UK by HarperCollins on 27 June 2019.
In advance of publication, Kevin Sullivan has given an interview the Sydney Morning Herald.
Virgin Australia contemplates frequent flyer programme sale
Staying in Australia, Virgin Australia issued a profit warning last week, citing weaking demand.
The airline which has a complex history and ownership structure, with multiple shareholders with competing interests (Singapore Airlines, Etihad Airways, HNA Group, Nanshan Group and Sir Richard Branson’s Virgin Group), expected profits to be AUD$100m lower than last years profit of AUD$64.4m.
Its entire strategy is under review by its recently appointed CEO Paul Scurrah, which may explain the desire to get bad news out early, and some route network changes have already been made.
It is also contemplating a sale of a stake in its Velocity frequent flyer programme, of which it currently owns 65%. Like an airline selling off Heathrow slots, this is an easy means to raise cash in the short-term, but is of little benefit in the long term.
Heathrow “Britain’s Busiest Airport” Returns
Heathrow “Britain’s Busiest Airport” returns for a fifth series at 20:30 on ITV (UK) tomorrow.
Across no less than 12 twelve parts, it uses the all too common production devices of familiar recurring characters, this series covers the fall out of the Gatwick drone closures last Christmas.
London Heathrow Terminal 5 (Image Credit: Heathrow)
British Airways has suspended its routes from London Heathrow to Kyiv, Ukraine and St Petersburg, Russia.
Based on timetables on ba.com, the last flights from London Heathrow to both Kiev and St Petersburg are currently scheduled to operate on Thursday 3 October 2019.
The affected flight numbers are BA882 & BA883 for Kyiv and BA878 & BA879 for St Petersburg.
At present, BA has not provided any details of arrangements to accommodate passengers whose flights have been cancelled. It normally takes at least a week for rebooking arrangements to be agreed with other airlines and passengers are best advised to wait until these have been confirmed.
Alternatively, passengers whose flights have been cancelled are entitled to a full refund.
Affected passengers should check the status of their booking at ba.com and contact either BA or their travel agent.
Update Tuesday 21 May 2019
For passengers due to travel to St Petersburg, BA has secured a rebooking agreement with SAS Scandinavian Airlines, for travel after 27 October 2019. Passengers can fly on SAS via either Copenhagen or Stockholm. In all cases, passengers must fly on a British Airways operated flight between Heathrow and Copenhagen or Stockholm.
Update Thursday 23 May 2019
For passengers due to travel to Kyiv or St Petersburg, BA has also secured a rebooking agreement with Lufthansa. Passengers can fly on Lufthansa via either Frankfurt or Munich. In all cases, passengers must fly on a British Airways operated flight between Heathrow and Frankfurt or Munich.
Update Wednesday 5 June 2019
For passengers due to travel to Kyiv, BA has also secured a rebooking agreement with Ukraine International Airlines. Passengers can rebook on to one of the airline’s twice daily services from London Gatwick to Kyiv. Any additional consequential costs such as ground transportation will be at passengers’ expense.
British Airways Galleries lounge, O.R. Tambo International Airport International Departures Terminal, Johannesburg (Image Credit: Oneworld alliance)
British Airways is to close its Galleries Club and Galleries First lounges in Johannesburg (O.R. Tambo International Airport)for refurbishment from Thursday 23 May 2019.
The new lounges will open in October 2019. It is not known what format the new lounges will take and whether BA will adopt the “Concorde Bar” format adopted in Dubai and Singapore, which is exclusively for ticketed First Class passengers only.
In the interim, First Class passengers will be able to use the Slow lounge. This lounge is used by BA’s franchise partner in South Africa, Comair. It is located after security, on the upper level of the international departures terminal.
Passengers in Club World, and Silver and Gold Executive Club cardholders in World Traveller Plus and World Traveller will be able to use the Aspire lounge. This lounge is located after emigration. Passengers are advised to follow directional signage to gates 7-30, passing through the duty free shop. The lounge is on the left just before the esclator to the International Pier.
Aspire lounge, O.R. Tambo International Airport International Departures Terminal, Johannesburg (Image Credit: Oneworld alliance)
Given this route is served by an Airbus A380 and an 86 Club World seat Boeing 747 that depart within two hours of each other in the evening, crowding is likely to be an issue.
This is the last lounge closure of the planned refurbishments for 2019. BA’s lounge in Geneva will close for refurbishment on Tuesday 28 May 2019. The San Francisco lounge is currently closed for refurbishment and should reopen this summer.
American Airlines Flagship Lounge, Terminal D, Dallas Fort Worth (Image Credit: American Airlines)
American Airlines has opened its latest “Flagship Lounge” at its principal hub, Dallas Fort Worth airport.
If your only experience of an American Airlines lounge is an Admirals Club, the Flagship lounges are a huge step up.
The principal difference is a substantially broader and more generous range of hot and cold food, as well as a free self-pour bar.
The Flagship lounge can be accessed by all Oneworld Emerald and Sapphire cardholders, as well as international business and First Class passengers.
The 23,130 sq ft lounge is located between gates D21 and D22 in Terminal D of Dallas Fort Worth airport. This is the terminal BA flights to London Heathrow also operate from. If you are taking an American Airlines flight from another terminal at Dallas Fort Worth, you can take a shuttle train between all five terminals after security.
If you have limited time then the Admirals Clubs in other terminals (a lounge in Terminal E will open this summer) are perfectly satisfactory for a quick drink and recharging of devices.
Other Flagship lounges are also available in Chicago O’Hare Terminal 3, Los Angeles Terminal 4, Miami Concourse D and New York JFK Terminal 8.
Further Flagship lounges are due to open at London Heathrow Terminal 3 and Philadelphia. If American’s new Heathrow departure lounge is as well run as its Heathrow arrivals lounge, it should certainly be a very competitive option for Oneworld passengers at London Heathrow Terminal 3.
American Airlines Flagship Lounge, Terminal D, Dallas Fort Worth (Image Credit: American Airlines)American Airlines Flagship Lounge, Terminal D, Dallas Fort Worth (Image Credit: American Airlines)American Airlines Flagship Lounge, Terminal D, Dallas Fort Worth (Image Credit: American Airlines)Continue reading “American Airlines Opens Dallas Fort Worth Flagship Lounge”
British Airways Logo (Image Credit: British Airways)
British Airways in the progress of changing flight numbers on selected routes from London Gatwick and Heathrow.
If you are flying on a route subject to a flight number change you should receive an e-mail from BA to advise that your flight has been cancelled and that you have been automatically rebooked on a new flight under the new flight number.
Affected passengers can check the status of their booking using the Manage My Booking tool on ba.com
London Gatwick – Edinburgh
The following flights between Gatwick and Edinburgh change numbers on or around Monday 2 September 2019:
London Gatwick – Edinburgh
BA2936 – BA2500 BA2944 – BA2502 BA2946 – BA2506
Edinburgh – London Gatwick
BA2937 – BA2501 BA2945 – BA2503 BA2931 – BA2507
London Gatwick – Glasgow
The following flights between Gatwick and Glasgow change numbers on or around Monday 2 September 2019:
American Eagle & British Airways, Miami (Image Credit: London Air Travel)
Hello and welcome to the The Atlantic Update for Wednesday 15 May 2019, providing a weekly bulletin on developments on transatlantic travel between Europe and North America. The Atlantic Update is published every Wednesday morning at 06:00 BST.
BA London Heathrow Winter Schedule Changes
BA has advised of the following transatlantic schedule changes at London Heathrow for the winter timetable, which officially begins on Sunday 27 October 2019:
Boston increases to 25 flights a week, compared to the summer, with an extra flight on Thursdays.
Calgary is once again suspended for the winter from Friday 25 October 2019.
Dallas Fort Worth maintains its summer daily frequency, compared to 6 flights a week last winter.
Nashville reverts back from a daily summer service to four flights a week, on Tuesday, Thursday, Saturday, and Sunday.
Philadelphia increases to 12 flights a week, compared to 10 flights a week in summer and a daily service last winter, with additional flights on Monday and Tuesday.
There are also changes to Airbus A380 operations. For many years, BA has operated the Airbus A380 to Miami during the winter season, with an all Boeing 747 operation in the summer.
Based on current timetables, it appears that the Airbus A380 will not return this year. Instead, it will operate to Washington Dulles.
The big downside is that as Miami is operated exclusively with a 52 Club World seat Boeing 747, you’re not sure what you’ll get as a passenger until you board the aircraft. Some of these have been fully refurbished with new in-flight entertainment systems, some have received a light refurbishment, and others not at all.
WestJet to be acquired by Onex Corporation
WestJet announced on Monday that it is to acquired by private equity firm Onex Corporation, which has a broad portfolio of investments.
The transaction is subject to approval by WestJet shareholders which is expected to take place in July.
There is a bit of history here as in 1999 Onex engaged in an unsuccessful hostile take over bid for Air Canada, and had proposed to merge it with the now defunct Canadian Airlines International. Onex’s bid was backed by what was then AMR Corporation, the parent company of American Airlines, which also owned a third of Canadian Airlines.
WestJet has released a video below featuring comments WestJet President and CEO, Ed Sims taking questions from journalists:
WestJet is keen to emphasise that it is business as usual, specifically regarding its presence in Calgary and employee industrial relations.
On a related note, CBC reports that the parent company of Air Transat has been approached by a potential buyer and the company is entertaining potential bidders.
American Airlines opens Dallas Fort Worth Flagship Lounge on Thursday
American Airlines opens its latest “Flagship Lounge” at Dallas Fort Worth tomorrow.
This follows existing Flagship lounges at Chicago O’Hare, Los Angeles, Miami and New York JFK.
These are American Airlines’ top tier lounges and are a big step up from its Admirals Club lounges.
Whilst the decor is not radically different from refurbished Admirals Club lounges (non-refurbished ones are another story..), the big difference is in food and beverage. There are self-pour bars and a substantially broader and more generous range of complimentary hot and cold self-service food. There is also a dedicated dining area for passengers travelling in international First Class.
It’s important to add that the Admirals Clubs and Flagship First lounges are not equivalents to BA’s Club and First lounges. American’s Flagship First lounges are open to both Oneworld Emerald & Sapphire cardholders and international business class and First Class passengers.
Further Flagship lounges are due to follow at London Heathrow and Philadelphia.
When the London Heathrow lounge opens, it might not snatch the crown of the best Oneworld lounge in Terminal 3, but it will certainly give Cathay Pacific, BA and Qantas a run for their money.
Virgin Atlantic Boeing 747, Manchester Airport (Image Credit: Manchester Airport)
Welcome to our Monday Briefing for the week beginning 13 May 2019.
There’s Trouble Ahead
It’s been more than ten years since the aviation industry experienced a major crisis, which was of course the collapse of Lehman Brothers and its impact on the global financial system.
Since then, in Europe there’s been a clear delineation between the three major airline groups (Air France-KLM, IAG, Lufthansa), low cost carriers (easyJet, Ryanair) and smaller airlines, many of whom such as Air Berlin and Monarch, have gone out of business.
The larger airlines and groups have certainly had individual challenges to deal with, but they have been aided by buoyant demand and the absence of a single major economic or geopolitical shock.
There are signs of trouble ahead. Last week, International Airlines Group reported a fall in profits for the first quarter of 2019. Whilst IAG can claim to be the only big three European group to be profitable in the quarter, that profit came only from BA. Other IAG airlines such as Vueling reported very sharp falls in profit. Demand in mainland Europe appears to be softening and there is industry-wide over-capacity. There are also tensions in the Middle East and the prospect of a growing trade war between China and the US bubbling under.
On Saturday, The Times reported that easyJet is expected to unveil its worst half-year losses on Friday in the region of £275m. The Sunday Times also reports that Thomas Cook will report half year pre-tax losses of around £227m this Thursday.
Virgin Atlantic has expressed an interest in buying Thomas Cook’s long-haul UK airline business. It’s far from unusual for Virgin to make its interest known when an airline is up for a sale. However, Virgin is in expansion mode and buying part of the airline would give it a much stronger position in Manchester. The one big the risk factor is the age of Thomas Cook’s Airbus A330 fleet which is around 20 years’ old.
BA Fleet News
A few items of BA fleet news in the past week:
As reported last week,Boeing 787 Dreamliner issues are not going away for BA. There are blanket cancellations over the coming months to Abu Dhabi, Doha and Mumbai and many more tactical cancellations up to the end of August. Full details are here.
BA is now around two-thirds of its way through its Gatwick Boeing 777 refurbishment programme. A ninth aircraft is currently in Singapore for refurbishment. Full details of the routes on which refurbished aircraft are operating are here.
BA has taken delivery of its fifth Airbus A321 Neo aircraft at London Heathrow. There are two ten Airbus A320 Neo and five Airbus A210 Neo aircraft at London Heathrow.
In case you missed it:
Cathay Pacific unveils a refreshed brand identity with the strapline “Move Beyond”. There’s nothing particularly groundbreaking here, but as a historically conservative with a small c airline, Cathay is clearly trying to shout a little louder. (London Air Travel)
Also of note this week:
The Airline Insolvency Review, established following the collapse of Monarch in 2017, proposes a Flight Protection Fund, financed by a fee of up to 50p on passenger tickets issued in the UK, to pay for the repatriation of UK passengers when airlines fail. This has drawn short shrift from airlines. (Gov.UK)
Finnair, which has previously expressed a desire to play a part in European consolidation, foresees remaining an independent airline. (Financial Times)
A Boeing 787 pilot and train driver swap simulators and compare notes. (Virgin Atlantic)
Monocle magazine, through the prism of its editorial worldview, selects its annual Travel Top 50. (Monocle)
Late post publication updates:
Qantas launches “Points Plane” – – a one-off flight from Melbourne to Tokyo in October which will be available solely to frequent flyers redeeming frequent flyer miles. (Qantas)
Air France plans to cut domestic short-haul capacity by 15% by 2021 and will cut 500 jobs through voluntary redundancy. (Financial Times)
WestJet has announced it is to be acquired by private equity firm Onex Corporation. (WestJet)
Our Monday Briefingis published every Monday at 06:00 BST. If you have any comments, suggestions or tips then please drop us a line at mail [@] londonairtravel.com
BA World Traveller cabin on LGW based Boeing 777 aircraft (Image Credit: British Airways)
British Airways is now approximately two thirds of the way through the refurbishment of its fleet of Boeing 777-200 aircraft at London Gatwick.
The primary reason for the refurbishment is to increase the number of seats in the World Traveller economy cabin from 9 to 10 a row.
As at November 2019, ten three class Gatwick Boeing 777-200 aircraft (registrations G-VIIO, G-VIIP, G-VIIR, G-VIIT, G-VIIU, G-VIIX, G-YMMB, G-YMMC, G-YMMD and G-YMMF) have been refurbished as have three four class aircraft (G-VIIV, G-VIIW, G-VIIY). BA is expected to complete the Gatwick refurbishment this year.
On three class aircraft, BA has installed a new seat in a now larger World Traveller Plus premium economy cabin. It has decreased the number of Club World business class seats. The in-flight entertainment system has also been upgraded and it is a radical improvement on the previous system.
The remaining refurbished aircraft are four class Boeing 777-200 aircraft. The overall change in seating configuration is much more modest.
This year, BA will also begin refurbishing its Heathrow based Boeing 777s. Two four class aircraft will receive a full refurbishment. This will include a smaller First Class cabin with 8, rather than 14, seats and an entirely new Club World cabin.
International Airlines Group has today, Friday 10 May 2019, reported an operating profit of €135m for the first quarter of 2019.
This compares to a profit of €340m for the previous year. The fall in profit is principally due to the timing of the Easter holidays, but also fuel prices and increased capacity in Europe.
IAG’s results compare to widening losses of €303m at Air France-KLM and €344m at Lufthansa. However, of IAG’s five principal airline brands, only BA was profitable in the quarter.
The first quarter results announcement is a relatively quiet one for news and strategic updates, but IAG provided the following commentary to analysts:
Market Performance
In terms of market performance, UK based demand and North Atlantic routes are holding up well.
Weak areas are demand from some countries in mainland Europe and routes to Argentina, Brazil, Hong Kong and South Africa.
In the case of Hong Kong, IAG has cited increased capacity from Europe to the region by carriers in mainland China. Cathay Pacific has also added significant capacity to London and other airports in mainland Europe in recent years. Weakness in other regions is principally due to macroeconomic factors. Argentina and Brazil are expected to improve later in the year.
IAG has already cut capacity to South Africa by suspending Iberia’s route from Madrid to Johannesburg and moving four weekly BA Boeing 787 flights from Heathrow to Johannesburg to Mumbai. It is unlikely that these flights will return for the winter season.
Elsewhere, LEVEL is performing well and is profitable in Barcelona. However, performance in Paris Orly is behind expectations. IAG has cited competitive activity in the market.
As for JetBlue’s plans to launch flights from Europe to Boston and New York, IAG is adopting a wait and see approach until JetBlue confirms which airports it will operate from.
Acquisitions
Unsurprisingly, IAG has no interest in bidding for any of part of Thomas Cook’s airline business.
Lufthansa is a likely candidate to acquire Thomas Cook’s Condor airline in Germany. Sky News has also reported that Virgin Atlantic has expressed an interest in acquiring Thomas Cook’s long-haul business in the UK.
In terms of future acquisitions, IAG had a standard response that there’s no activity at the moment. IAG confirmed that there no regulatory reasons why it could not make another bid for Norwegian, but has no plans to do so.
British Airways
During the full year results presentation IAG were asked repeatedly about industrial relations at BA and pay negotiations with its trade unions.
There’s been little news since, and all IAG would say today is that negotiations were ongoing.
IAG expects to receive further compensation from Rolls-Royce due to the grounding of Boeing 787 aircraft for additional engine checks and maintenance. BA has today announced a number of tactical cancellations up until the end of August.
What wasn’t said..
There were no updates on ongoing regulatory issues, such as Aer Lingus seeking approval to join the AA/BA transatlantic joint-venture and the review by the Competition & Markets Authority of the joint-venture.
There were also no updates on regulatory approval for the joint-venture between BA, Iberia and LATAM, which subject to an appeal in Chile. Nor were there are any updates on investigations in to the data breach of ba.com last year.
