British Airways has started what is likely to be a long and gradual process of reopening its airport lounges around the world.
On Saturday 4 July 2020, BA has reopened the Galleries Club South and Galleries First lounges on the South concourse of London Heathrow Terminal 5. Due to BA still operating a significantly reduced schedule, the lounges close at the earlier time of 20:00. The First Wing has also reopened.
BA has also reopened the arrivals lounge for passengers arriving from long-haul flights.
The Concorde Room, Galleries Club North and Galleries Terminal 5B lounges and Elemis Travel spas remain closed.
Passengers travelling in First Class and Concorde Room cardholders who are ordinarily entitled to access the Concorde Room have access to a dedicated terrace in the Galleries First lounge.
As expected, the service in the lounge is different. Plastic entry screens have been introduced at the entrance to the Galleries Club South lounge.
Passengers will be provided with a Welcome Card, with blue and red sides, on entry to the lounge.
When in the lounge, passengers are asked to to occupy seats that do not have a card placed on them and to maintain social distancing in the lounge and not move between seats.
The card should be left red side up on your seat when temporarily leaving your seat, and blue side up when you leave the lounge so the area can be cleaned.
Food and drinks are available to order by accessing a dedicated website on your personal device, details of which are provided on entry to the lounge.
As with the San Francisco lounge, the two former Club and First lounges have been combined into one, with a dedicated pre-flight dining area and a la carte menu for First Class passengers.
The lounge also features a centrepiece bar, a self-service food station with hot and cold food options. These include local specialities such as Indezi River cheese and Cape Malay curry. There is also a wide range of seating with at seat power.
Food options for First Class passengers in the dedicated pre-flight dining area include seasonal soups; ricotta and pea filled conchiglie; steak sandwich with mustard and basil relish; and chocolate brownies.
The lounge can be accessed by passengers travelling in Club World and First Class as well as Silver and Gold members of the Executive Club, and Oneworld alliance equivalents.
The last remaining lounge refurbishment project for this year is the Geneva lounge.
British Airways has reopened its lounge at San Francisco International airport following a six month refurbishment.
The lounge remains in its current location near Gates A4 and A6 on Concourse A, which benefits from floor to ceiling windows and good views of the airport apron.
The new lounge has combined the old Club and First lounges into one. Whilst First Class passengers and Gold Executive Club cardholders no longer have a separate lounge, First Class passengers do benefit from a new dedicated pre-flight dining area.
The lounge follows a similar design brief to BA lounges in Aberdeen, New York and Rome. The centrepiece of the lounge is granite topped bar.
You can also take a 360 degree tour of the lounge on a dedicated microsite.
Although the lounge has not increased in size, first impressions are that the new lounge is a significantly better use of the space and it has a much more open feel than the old lounge. There is also a vastly better range of seating choices.
Access to the lounge is available to British Airways First and Club World (business class) customers, British Airways Executive Gold and Silver members, and oneworld frequent flyers with Emerald and Sapphire status.
In terms of other BA lounge refurbishments, the Geneva and Johannesburg lounges are currently closed for refurbishment. Hopefully in the next few months, we will have a timescale for a refurbishment of the BA lounges at London Heathrow.
British Airways’ Glasgow lounge re-opens on Sunday 16 June 2019.
The lounge has been closed for refurbishment since Sunday 2 June 2019. There are no pictures of the refurbished lounge yet.
The lounge has been refurbished by Glasgow based design agency Graven, who designed the original lounge. BA says:
“The lounge will have a more contemporary luxurious feel whilst also considering sustainability. Much of the furniture has been refurbished using our latest wool blend fabrics. Premium materials and finishes have been added, together with new bespoke decorative lighting, designed and made in the UK.”
The British Airways lounge at Glasgow airport has closed for refurbishment from today, Sunday 2 June 2019.
It’s a relatively light refurbishment as the 450 square metres lounge will reopen later this month – a full refurbishment can take up to six months.
BA say the updated lounge will have “a contemporary luxurious new look and feel” and take “inspiration” from recent lounge refurbishments in Aberdeen, New York JFK and Rome.
The existing lounge opened in 2013 and was an evolution of BA’s Galleries format. Designed by Glasgow based design agency Graven there was a strong emphasis on materials sourced from local suppliers.
There are no alternative lounge facilities during the closure. Eligible passengers will be offered a voucher which can be collected at the check-in desks or from the customer services desk near Gate 22.
Update Friday 14 June 2019: The refurbished lounge is due to reopen Sunday 16 June 2019.
British Airways has relaunched its Elemis travel spas at London Heathrow with new interiors and soft furnishings designed by the acclaimed Kelly Hoppen MBE, and a new spa treatment menu.
The structure and format of the spas remains the same with an updated complimentary treatment menu for passengers travelling in First Class, Club World, and Gold members of the Executive Club when flying long-haul.
Only passengers in First Class can book an appointment in advance. Access to spa treatments for all other eligible passengers is dependent on availability on the day. This can vary widely – it is generally much better in the arrivals lounge, rather than the departure lounges.
The Elemis spas are located in London Heathrow Terminal 3 departures, Terminal 5A South departures, Terminal 5B departures and the Terminal 5 arrivals lounge. There is also an Elemis spa in BA’s recently updated lounge complex at New York JFK Terminal 7, which will benefit from a new treatment menu later this year.