British Airways Worldwide Computer System Crash: Heathrow & Gatwick Flights Monday 29 May 2017

Guidance for passengers due to travel from Monday 29 May 2017

Following the crash to BA’s computer systems worldwide on Saturday 27 May 2017, BA has issued the following guidance to affected passengers and passengers due to travel from Monday 29 May 2017.

This guidance is as of 09:30 BST Monday 29 May 2017 and may change overnight/early morning as the situation remains fluid.

Travel on Monday 29 May 2017

BA should operate most if not all flights from London Gatwick and all long-haul flights from London Heathrow on Monday 29 May 2017.

Despite BA’s intentions to operate the majority of flights from London Heathrow on Sunday 28 May 2017, there have been a very substantial number of short-haul cancellations and delays.

As at 09:30 BST on Monday 29 May there are at least 15 short-haul cancellations scheduled for today with some operating flights also showing delays.

The best way to keep track of your flight is to download the BA app on your smartphone and check your booking on the Manage My Booking tool on the BA website. It is particularly worth checking your bookings to ensure that e-mail and telephone contact information is up to date.

You can also check live flight information on the websites of Gatwick, Heathrow and London City airports.

BA has also implemented a flexible rebooking policy and any passengers intending to travel on Monday 29 May 2017 may obtain a full refund or rebook onto an alternative flight up to Thursday 30 November 2017.

Passengers are due to travel on a short-haul flight on Tuesday 30 June 2017 can also take advantage of this rebooking policy. Note that BA’s cancellation and rebooking policies have been modified over the weekend and may well be changed again.

Given the scale of disruption and ongoing congestion at London Heathrow it is worth giving consideration to this.

Passengers affected by disruption

Passengers whose flights have been cancelled can either claim a full refund or rebook onto an alternative flight up to Thursday 30 November 2017. You can also claim consequential expenses such as hotels, meals and ground transport from BA.   You can submit a claim for these expenses on the BA website.

BA’s contact centres are likely to be extremely busy in the coming days and its best to hold off contacting BA if possible.

BA has emphasised that passengers who have been separated from their luggage cannot come to London Heathrow to collect their bags as it is not possible to do this. BA will arrange for lost baggage to be couriered to their destinations at its expense.

If you have lost bags you should file a missing baggage report on the BA website.

Are you looking for more up to date information on possible flight disruption? Visit our Disruption Advisory Page for more information.

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