Following the crash to BA’s computer systems worldwide on Saturday 27 May 2017, BA has issued the following guidance to affected passengers and passengers due to travel from Sunday 28 May 2017.
This guidance is as of midnight Sunday 28 May 2017 and may change overnight/early morning as the situation remains fluid.
Travel on Sunday 28 May 2017 and Monday 29 May 2017
BA plans to operate the majority of flights from London Gatwick and as many flights as possible from London Heathrow on Sunday 28 May 2017. However, there is still a very large number of cancellations and severe delays at London Heathrow with short-haul flights, particularly UK domestic routes, bearing the brunt.
In addition, due to congestion passengers are not being admitted into Terminal 5 until 90 minutes before departure time.
Schedules should largely return to normal on Monday 29 May 2017.
The best way to keep track of your flight is to download the BA app on your smartphone and check your booking on the Manage My Booking tool on the BA website. It is particularly worth checking your bookings to ensure that e-mail and telephone contact information is up to date.
However, do note that as of midnight Saturday arrivals and departures information on the BA website is still very erratic.
Given the very extensive nature of today’s disruption there may also be ongoing issues with baggage handling and disruption to some in flight services such as catering.
BA has also implemented a flexible rebooking policy and any passengers intending to travel on Sunday 28 May 2017 and Monday 29 May 2017 may rebook onto an alternative flight up to Saturday 10 June 2017.
Passengers are due to travel on a short-haul flight on Tuesday 30 June 2017 can also take advantage of this rebooking policy.
Passengers affected by disruption on Saturday 27 May 2017
Passengers whose flights were cancelled on Saturday 27 May 2017 can either claim a full refund or rebook onto an alternative flight up to Thursday 30 November 2017. You can also claim consequential expenses such as hotels, meals and ground transport from BA.
BA’s contact centres are likely to be extremely busy in the coming days and its best to hold off contacting BA if possible.
BA has emphasised that passengers who have been separated from their luggage cannot come to London Heathrow to collect their bags as it is not possible to do this. BA will arrange for lost baggage to be couriered to their destinations at its expense.
If you have lost bags you should file a missing baggage report on the BA website.