British Airways, Short Haul Economy Speedbird Cafe, January 2021 (Image Credit: British Airways)
When British Airways introduced buy on board catering to short haul flights in 2017 then CEO Alex Cruz was convinced that it was only a matter of time before its network rivals followed suit.
Four years and a global pandemic later, events have taken an interesting turn.
Whilst Lufthansa is introducing buy on board across its airlines from March 2021, BA has pulled a minor volte face.
Since COVID-19, BA has offered a limited service in short haul economy of complimentary water and a light snack, with no buy on board to limit passenger / crew interaction.
This is now permanent. From Wednesday 20 January 2021, buy on board will be replaced with a fully pre paid service known as “Speedbird Cafe”.
BA will no longer sell M&S branded products. It will continue to offer a range of soft and alcoholic drinks, ambient snacks, as well as some sandwiches designed for the airline by Tom Kerridge. Worry not, the infamous Afternoon Tea box is still available.
Terminal 5A, London Heathrow (Image Credit: Heathrow)
Happy New Year. Welcome to 2021.
As relieved as everyone is to have seen the back of 2020, hopes that life and, by extension, air travel will fully return to normal in 2021 remain remote.
The imposition of travel restrictions on passengers from the UK immediately before Christmas 2020 indicated how rapidly circumstances can change and how unpredictable the COVID-19 pandemic is.
Normally at this time of year we can present a laundry list of firm airline route and fleet plans for the next 12 months. Whilst many airlines do have plans for the summer season, no one knows to what extent these will be realised.
What is certain that COVID-19 has put airlines under severe financial pressure which will affect investment plans for years to come.
Yesterday, 31 December 2020, IAG confirmed that British Airways is to secure a state guaranteed £2 billion loan facility. Virgin Atlantic has not yet filed its annual accounts for the year to 31 December 2019.
Here are at least some things to watch out for in 2021.
Airport Slot Wars
For most of the past 12 months, airlines have benefited from a relaxation of “use it or lose it” slot rules.
This has benefited incumbent airlines, and particularly those that want to keep slots across Gatwick and Heathrow. And they’d like to keep it this way.
Airports and challenger airlines such as Wizz Air have other ideas. The Worldwide Airport Slot Board has proposed a compromise whereby airlines have to temporarily hand back slots for the summer season by February so new entrants can use them. Otherwise they must use their slots for at least 50% of the season, subject to exemptions for short notice cancellations due to travel restrictions.
Air New Zealand, Avianca, Cathay Pacific, Braniff International (aided by deregulation of the US market) and Virgin Atlantic all launched their first services from London with the Boeing 747.
As you can see from Air New Zealand advert below it, as many airlines did, likened the Boeing 747 to a flying hotel.
Air New Zealand, Boeing 747 London Gatwick – Auckland, August 1982Avianca, Boeing 747 London Gatwick – Bogota, via Madrid & Barranquilla, May 1978Braniff International, London Gatwick – Dallas / Fort Worth, February 1978Continue reading “How The Boeing 747 Transformed Flying From London”
Unlike yesterday’s more controversial flights, these are special charter flights for moments of celebration and significance:
Dreamflight
Dreamflight, London Heathrow, Sunday 27 October 2019 (Image Credit: British Airways)
Founded in 1986 by former staff members Patricia Pearce MBE and Derek Pereira, Dreamflight raised funds to charter a BA 747 to fly children with a serious illness or disability to Orlando.
Approximately 200 children travelled on the flight with BA cabin crew and a dedicated medical team.
Each flight was given a special send-off at London Heathrow with BA staff and celebrity guests. Since the first flight in 1987 more than 5,800 children have flown on Dreamflight.
Sadly, Dreamflight did not take place in 2020 due to COVID-19. Hopefully, it will be able to resume, with a different aircraft, in 2021.
These are flights, some of which are still controversial to this today, that are remembered for the wrong reasons. More BA 747 flights from happier times will be shared tomorrow.
BA9 “All Engines Fail” – June 1982
On 24 June 1982, a BA Boeing 747-236 aircraft en route from Kuala Lumpur to Perth plunged 25,000 feet.
All four engines had failed after the aircraft hit a cloud of volcanic ash from Mount Galunggung in West Java, Indonesia.
Captain Eric Moody, who at the time did not know the cause of the engine failure, told passengers: “This is your captain speaking. We have a small problem and all four engines have stopped. We are doing our damndest to get them working again. I trust you are not in too much distress.”
Captain Moody, First Officer Roger Greaves and Engineering Office Barry Townley-Freeman spent 13 minutes trying to regain power on the engines. The aircraft subsequently diverted to Jakarta, where it landed safely.
The Last Flight To Kuwait – August 1990
The circumstances surrounding flight BA149 on 1 August 1990 remain a source of controversy to this day. The flight was scheduled to depart London Heathrow at 16:15 GMT for Kuala Lumpur, via Kuwait and Chennai.
There had been news reports on the day of escalating tensions between Iraq and Kuwait. BA claims it was advised by the British embassy in Kuwait that the situation was calm and there was no reason for the flight, operated by Boeing 747-136 G-AWND, not to operate.
The aircraft was in radio contact with BA in London during the flight. At no point were the flight crew advised of an impending invasion or to divert the aircraft.
The aircraft landed in Kuwait at 04:13 local time. At around 05:00 local time the airport closed. In the next hour the runway was attacked by Iraqi forces and the aircraft was evacuated. Passengers and crew immediately went to an airport hotel.
According to BA, 310 passengers and 82 BA employees were held hostage by Iraqis. Women and children were allowed to return home in late August. The remaining hostages were dispersed to various sites and some were used as “human shields”. The last remaining passengers and BA employees were released on 9 December 1990.
The aircraft was destroyed following the liberation of Kuwait.
British Airways Boeing 747-137 Aircraft G-AWND, Kuwait
The controversy surrounding this flight is why it proceeded to operate when other airlines had suspended operations and who in BA and the UK Government knew what, and when.
It has been alleged that the UK Government wanted the aircraft to land in Kuwait to enable an intelligence gathering exercise to take place.
BA has always denied any knowledge of a group of intelligence operatives boarding the aircraft at Heathrow. The UK Government maintained that the aircraft landed in Kuwait before the invasion and former Prime Minister Margaret Thatcher made a statement to that effect before Parliament.
BA has always maintained that it had no knowledge of the impending invasion of Kuwait and that it would never put its aircraft, passengers and crews at risk. No passenger list has ever been released for the flight.
A number of passengers sued BA in different jurisdictions. The airline settled cases brought in the US out of court, citing the cost of litigation. Passengers from France sued the airline and the courts found BA to be negligent and passengers were paid substantial damages. In the UK, attempts to bring the matter to court have been unsuccessful there has been no public inquiry into the circumstances surrounding the flight.
British Airways Boeing 747-436 Aircraft (Image Credit: British Airways)
Had 2020 gone to plan, around 25 BA Boeing 747 aircraft would now be despatching passengers betweenLondon Heathrow and numerous destinations around the world.
Those seeking Christmas in New York or winter sun in Cape Town, heading for the alternative reality of Las Vegas, or skiing in Colorado or Whistler via BA would have been carried on a 747.
Some may have complained about ageing interiors or antiquated inflight entertainment systems on certain aircraft. Those sat on the Upper Deck or in the nose of the 747 would have sat comfortably knowing they had at least another three years to enjoy their favourite seats in the house.
Events, as we know, took a very different course in 2020. 31 Boeing 747s met an abrupt and undignified end, save for four that will be preserved at Dunsfold Aerodrome, Kemble Airport and Bro Tathan Business Park, Glamorgan.
It’s not the first time unforeseen events have had an impact on BA’s 747 fleet.
After the events of 11 September 2001, BA’s 747-236 aircraft followed the 747-136 fleet into retirement. 747s at Gatwick were transferred to Heathrow as the airline switched routes to Africa and Central & South America to the airport.
In the early 1980s, the airline urgently needed to cut costs. Two Boeing 747-136 aircraft were sold to TWA in 1981. Four new Boeing 747-236 were placed into storage, with two ultimately sold to Malaysian Airlines.
That said, there was continued evolution in the Boeing 747 fleet from the early 1980s.
“The Widest Way To The USA”
One benefit of the Boeing 747 for passengers was that it allowed airlines to introduce new cabins beyond economy and First Class.
After introducing Executive and Club Class for full fare economy passengers, in 1981 BA introduced a dedicated “Super Club” cabin with six abreast seating, dubbed the widest seat in the air.
This would later evolve in to Club World, dubbed the “profit engine” of BA, with the Boeing 747 aircraft being the first to benefit from many innovations and new seats.
British Airways Super Club, November 1981
“Get Down Under 3 Hours Quicker”
Modifications to engines also enabled improvements on longer range routes, with BA claiming in 1984 the fastest journey times to Australia, a claim previously made by Qantas.
British Airways Australia Advertisement, December 1984
BA introduced its fastest one-stop service between London and Australia on 29 October 1996.
In part one we looked at the introduction of the aircraft at BOAC, primarily on transatlantic routes. As BA continued to take delivery of more Boeing 747-136 aircraft, and longer range Boeing 747-236 aircraft, it continued to reach more destinations and cut journey times.
“East, West, Our Jumbos Are Best”
In the immediate years following the merger of BEA and BOAC, the 747 was touching all corners of BA’s global network.
New 747 network additions included Boston & Philadelphia, Kingston, Bermuda & Nassau, Tokyo via Anchorage (known as the Polar route) and Auckland.
British Airways Boeing 747 Superflights, March 1975
“Wide Bodies All Over USA!”
By late 1975, BA served New York, Boston & Philadephia, Washington & Detroit and Miami with daily Boeing 747 services. Anchorage was served with a Boeing 747 three times a week.
The one exception in the United States was Los Angeles which was served by a DC10 aircraft. This was leased from Air New Zealand and was operated by BA crews between London Heathrow and Los Angeles, and by Air New Zealand from Los Angeles to Auckland.
In 1976, Barbados gained a non-stop Boeing 747 service with the aircraft continuing to Port of Spain, Trinidad.
At the same time, BA trialled an enhanced economy class service for full fare passengers on flights between London Heathrow and Hong Kong.
48 seats in Zone B of the aircraft were designated as an “Executive Cabin” with a free bar service and inflight entertainment.
British Airways, Boeing 747 Trinidad & Tobago Advertorial, 27 February 1976
“All-747 Service For Australia”
By the summer of 1976, BA had 18 Boeing 747-136 aircraft in its fleet. All services to Australia – Brisbane, Melbourne, Perth and Sydney – were operated with the Boeing 747.
However, multiple stops were still required en route. Only Perth had two stops en-route on some weekly flights. All other cities in Australia served by BA required at least three or four stops.
British Airways, Boeing 747 Australia Advertorial, 13 May 1976
“A Touch Of Class For Executives”
After a successful trial on flights between London Heathrow and Hong Kong, the “Executive Cabin” was extended to all Boeing 747 flights in 1977, save for Chicago.
The main benefits were being first to receive the economy inflight service and early disembarkation from the aircraft. Being seated in the Executive cabin was not guaranteed – it could only be requested at the time of booking and passengers were advised to check-in early.
BOAC Boeing 747-136 aircraft (Image Credit: British Airways)
“All the 747 needed was BOAC service.”
That was the promise of BOAC as it introduced the Boeing 747 in 1971.
It was a tacit admission the airline had been behind its competitors in introducing the aircraft into service.
It is an understatement to say the launch of the Boeing 747 at BOAC was troubled. It would, of course, become the backbone of its successor airline British Airways until its abrupt and undignified retirement in 2020.
BOAC placed its first order for six Boeing 747-136 aircraft in 1966, following government approval. This would soon to be increased to twelve aircraft.
Although BOAC took delivery of its first Boeing aircraft in May 1970, three aircraft sat idle at London Heathrow for a year due to dispute with its pilots over pay and productivity.
The delay was estimated to have cost BOAC upwards of £25,000 a day. Its transatlantic rivals Pan American World Airways and Trans World Airlines were already operating the Boeing 747 from London and were able to take advantage of rising passenger numbers between Europe and the US.
It did at least allow BOAC to learn of some of the teething troubles of Pan Am and TWA where some passengers complained of chaotic food and beverage service, malfunctioning inflight entertainment, long queues for bathrooms and extended waits for baggage on arrival.
283 passengers were on board the aircraft, which had capacity for 300 passengers in tourist class and 50 passengers in First Class with 6 galleys and 12 bathrooms. At seat inflight entertainment consisted of 4 stereo and 3 mono channels of music. In common with other airlines, the Upper Deck featured a dedicated “Monarch” lounge for First Class passengers.
BOAC Boeing 747 Cabin Interior (Image Credit: British Airways)BOAC Boeing 747 Cabin Interior (Image Credit: British Airways)
The launch of flights to New York JFK was not the end of BOAC’s industrial troubles as a dispute with engineers briefly grounded the aircraft again.
BOAC Boeing 747 Advertisement, April 1971
BOAC was keen to emphasis distinctive features unique to its Boeing 747 aircraft, such as its humification system. Other features claimed to be unique to BOAC included adjustable headrests and artwork on bulkheads.
BOAC Boeing 747 Advertisement, June 1971
After New York JFK, daily services to Montreal and Toronto followed on 12 July 1971. Economic pressures did however force BOAC to cancel orders for a further 4 Boeing 747 aircraft beyond its initial order of 12.
BOAC Boeing 747 Toronto & Montreal Advertisement, July 1971
On 1 November 1971, BOAC launched what it claimed was the first direct Boeing 747 service to Australia via Hong Kong and Darwin.
Boeing 787-9 Dreamliner (Image Credit: British Airways)
British Airways has permanently suspended a large number of long-haul routes.
It was inevitable that due to COVID-19 marginal long-haul routes would be at risk of suspension. Many of these routes are Boeing 787 routes and, due to the retirement of the Boeing 747 and grounding of many other aircraft, these aircraft have been reallocated to other routes.
By region, BA’s weakest markets in Asia and the Middle East bear the brunt of route suspensions.
Some airports such as Pittsburgh have wanted to secure a BA service for some time. It is also disappointing to see years of network growth reversed.
The following routes are suspended permanently with effect from Sunday 28 March 2021 at the latest, unless otherwise stated. All routes are from London Heathrow, unless otherwise stated.
North America
Calgary
Charleston
Pittsburgh
Central & South America
Lima (from Gatwick)
Africa
Durban
Indian Ocean
The Seychelles (from 24 April 2021)
Middle East
Abu Dhabi
Damman
Jeddah (occasional flights may still operate for Hajj in July 2021)
Muscat
Asia
Kuala Lumpur (from 28 March 2021)
Osaka
Seoul
In addition, flights to Bangkok, San Jose (Costa Rica – from Gatwick) and Sydney are suspended until 30 October 2021.
As ever, in the current climate, further changes cannot be ruled out. There are also many destinations not listed above that are not yet operating and their return depends on the easing of travel restrictions.
Passengers whose flights have been cancelled are entitled to a full refund. Where, possible passengers can also be re-acommodated on alternative BA flights with connections to BA’s codeshare partners such as American Airlines, Iberia, Japan Airlines and Qatar Airways.
Any passengers who have booked with BA to fly to Kuala Lumpur from 28 March 2021 can be re-accommodated on Malaysia Airlines flights from London Heathrow.
Passengers due to fly to fly to Bangkok or Seoul can be re-accomodated on BA (up to 28 March 2021) or Malaysia Airlines (from 28 March 2021) services to Kuala Lumpur with onward connections on Malaysia Airlines to their final destination.
Affected passengers should check the status of their bookings using the Manage My Booking tool on ba.com and should contact BA or their travel agent.