Ebola: BA suspends flights to Freetown (Sierra Leone) and Monrovia (Liberia) – Cancellation and rebooking options

As has been widely reported in the UK media, British Airways has suspended its flights from London Heathrow to Freetown and Monrovia from Wednesday 6 August until Sunday 31 August 2014 at the earliest, following an outbreak on Ebola in the region.

BA has provided details of rebooking and cancellation options for affected passengers.

Passengers are entitled to a full refund or to rebook their flights on a later date.

Alternatively, passengers can travel between London Heathrow and alternative BA destinations in Africa. These are Lagos and Abuja in Nigeria, Accra in Ghana and Nairobi in Kenya. Any additional consequential costs must be met by passengers.

Update: Flights are now cancelled until 31 March 2015. BA is no longer allowing reroutings to Lagos, Abuja, nor Nairobi. Passengers booked to travel up to 31 December 2014 also have the option of an alternative routing to Freetown or Monrovia via Brussels on SN Brussels airlines.

BA is exploring options to accommodate passengers on alternative carriers. However, no such details are available at present.

More information is available on BA’s trade website.

BA’s local contacts in Freetown and Monrovia are:

19/21 Siaka Steven Street, Freetown
Tel: +232 7660 2020

IPC Voyage Limited, Ground Floor, Royal Hotel, 15th Street, Sinkor, Tubman Boulevard, Monrovia
Tel: +231 777 516 275

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