How to submit a claim for expenses following BA flights cancellations

How to submit a claim for hotel, meals and ground transportation expenses following BA flight cancellations on Sunday 10 December 2017.

On Sunday 10 December 2017, there were extensive cancellations to British Airways flights at London Heathrow due to snow. These continued into Monday morning due to aircraft and crews being out of position.

If you have incurred expenses on hotels, meals, ground transportation and communications you can submit a claim for these online:

You can simply do this by submitting a claim through the BA website.

You will need to have details of your booking to hand, and be able to submit copies of your receipts (either by post or electronically) and provide details of an account to which the refund should be transferred.

In terms of submitting a claim for compensation under EC Regulation 261/2004 there is general guidance on compensation and a claim form on the BA website. BA has not, to our knowledge, made any official comment on the eligibility of passengers affected by cancellations to make a claim for expenses.

Separately, BA is allowing all passengers due to fly on Monday 11 and Tuesday 12 December the option of a full refund or to rebook up to Monday 18 December. This is regardless of whether your flight is cancelled. To check the status of your booking, use the Manage My Booking tool on ba.com Also, see ba.com for the latest flight operations news.

Hurricane Irma: London Flights Wednesday 13 September

Here are details of cancelled and rerouted flights to and from London due to Hurricane Irma on Wednesday 13 September.

Hurricane Irma – Miami Beach (Image Credit: CNN)

Here are confirmed cancellations for flights between London and Florida and The Caribbean on Wednesday 13 September 2017 due to Hurricane Irma by order of airline flight code.

Please see our Hurrican Irma page for more information on the hurricane.

American Airlines

Flight AA38 Miami to London Heathrow is scheduled to operate.

Flight AA39 London Heathrow to Miami is scheduled to operate.

Flight AA56 Miami to London Heathrow is cancelled.

Flight AA57 London Heathrow to Miami is cancelled.

British Airways – London Heathrow

Flight BA206 Miami to London Heathrow is scheduled to operate.

Flight BA207 London Heathrow to Miami is scheduled to operate.

Flight BA208 Miami to London Heathrow is scheduled to operate.

Flight BA209 London Heathrow to Miami is scheduled to operate.

British Airways – London Gatwick

Flight BA2036 Orlando to London Gatwick is scheduled to operate.

Flight BA2037 London Gatwick to Orlando is cancelled.

Flight BA2038 Orlando to London Gatwick is scheduled to operate.

Flight BA2039 London Gatwick to Orlando is scheduled to operate.

Flight BA2156 St Kitts and Antigua to London Gatwick is scheduled to operate.

Flight BA2157 London Gatwick to Antigua and St Kitts is scheduled to operate.

Flight BA2166 Tampa to London Gatwick is is scheduled to operate.

Flight BA2167 London Gatwick to Tampa is is scheduled to operate.

Norwegian

Flight DY7045 London Gatwick to Fort Lauderdale is scheduled to operate.

Flight DY7046 Fort Lauderdale to London Gatwick is scheduled to operate.

Virgin Atlantic – London Heathrow

Flight VS5 London Heathrow to Miami is scheduled to operate.

Flight VS6 Miami to London Heathrow is scheduled to operate.

Virgin Atlantic – London Gatwick

Flight VS15 London Gatwick to Orlando is scheduled to operate.

Flight VS16 Orlando to London Gatwick is scheduled to operate.

For more flight status information please see the arrivals and departures pages of GatwickHeathrow, American AirlinesBritish Airways, Norwegian and Virgin Atlantic.

Hurricane Irma: London Flights Tuesday 12 September

Here are details of cancelled and rerouted flights to and from London due to Hurricane Irma on Tuesday 12 September.

Hurricane Irma – Miami Beach (Image Credit: CNN)

Here are confirmed cancellations for flights between London and Florida and The Caribbean on Tuesday 12 September 2017 due to Hurricane Irma by order of airline flight code.

Please see our Hurrican Irma page for more information on the hurricane.

American Airlines

Flight AA38 Miami to London Heathrow is cancelled.

Flight AA39 London Heathrow to Miami is cancelled.

Flight AA56 Miami to London Heathrow is cancelled.

Flight AA57 London Heathrow to Miami is scheduled to operate.

British Airways – London Heathrow

Flight BA206 Miami to London Heathrow is scheduled to operate.

Flight BA207 London Heathrow to Miami is cancelled.

Flight BA208 Miami to London Heathrow is scheduled to operate.

Flight BA209 London Heathrow to Miami is scheduled to operate.

Flight BA226 Atlanta to London Heathrow is scheduled to operate.

Flight BA227 London Heathrow to Atlanta is scheduled to operate.

British Airways – London Gatwick

Flight BA2036 Orlando to London Gatwick is cancelled.

Flight BA2037 London Gatwick to Orlando is cancelled.

Flight BA2038 Orlando to London Gatwick is scheduled to operate.

Flight BA2039 London Gatwick to Orlando is scheduled to operate.

Flight BA2156 Tobago and Antigua to London Gatwick is scheduled to operate.

Flight BA2157 London Gatwick to Antigua and Tobago is scheduled to operate.

Flight BA2166 Tampa to London Gatwick is cancelled.

Flight BA2167 London Gatwick to Tampa is cancelled.

Norwegian

Flight DY7057 London Gatwick to Orlando is scheduled to operate.

Flight DY7058 Orlando to London Gatwick is scheduled to operate.

Virgin Atlantic – London Heathrow

Flight VS5 London Heathrow to Miami is cancelled.

Flight VS6 Miami to London Heathrow is cancelled.

Flight VS103 London Heathrow to Atlanta is scheduled to operate.

Flight VS104 Atlanta to London Heathrow is scheduled to operate.

Virgin Atlantic – London Gatwick

Flight VS27 London Gatwick to Orlando is scheduled to operate.

Flight VS28 Orlando to London Gatwick is scheduled to operate.

For more flight status information please see the arrivals and departures pages of GatwickHeathrow, American AirlinesBritish Airways, Norwegian and Virgin Atlantic.

Hurricane Irma: London Flights Monday 11 September

Here are details of cancelled and rerouted flights to and from London due to Hurricane Irma on Monday 11 September.

Hurricane Irma - Naples (Credit: MSNBC)
Hurricane Irma – Naples (Credit: MSNBC)

Here are confirmed cancellations for flights between London and Florida, The Caribbean and Atlanta on Monday 11 September 2017 due to Hurricane Irma by order of airline flight code.

Please see our Hurrican Irma page for more information on the hurricane.

American Airlines

Flight AA38 Miami to London Heathrow is cancelled.

Flight AA39 London Heathrow to Miami is cancelled.

Flight AA56 Miami to London Heathrow is cancelled.

Flight AA57 London Heathrow to Miami is cancelled.

British Airways – London Heathrow

Flight BA206 Miami to London Heathrow is cancelled.

Flight BA207 London Heathrow to Miami is cancelled.

Flight BA208 Miami to London Heathrow is cancelled.

Flight BA209 London Heathrow to Miami is cancelled.

Flight BA226 Atlanta to London Heathrow is cancelled.

Flight BA227 London Heathrow to Atlanta is cancelled.

Flight BA253 London Heathrow to Nassau and Grand Cayman is scheduled to operate.

Flight BA252 Grand Cayman and Nassau to London Heathrow is scheduled to operate.

British Airways – London Gatwick

Flight BA2036 Orlando to London Gatwick is cancelled.

Flight BA2037 London Gatwick to Orlando is cancelled.

Flight BA2038 Orlando to London Gatwick is cancelled.

Flight BA2039 London Gatwick to Orlando is cancelled.

Flight BA2166 Tampa to London Gatwick is cancelled.

Flight BA2167 London Gatwick to Tampa is cancelled.

Flight BA2168 Fort Lauderdale to London Gatwick is cancelled.

Flight BA2169 London Gatwick to Fort Lauderdale is cancelled.

Norwegian

Flight DY7045 London Gatwick to Fort Lauderdale is cancelled.

Flight DY7046 Fort Lauderdale to London Gatwick is cancelled.

Virgin Atlantic – London Heathrow

Flight VS5 London Heathrow to Miami is cancelled.

Flight VS6 Miami to London Heathrow is cancelled.

Flight VS103 London Heathrow to Atlanta is cancelled.

Flight VS104 Atlanta to London Heathrow is cancelled.

Virgin Atlantic – London Gatwick

Flight VS15 London Gatwick to Orlando is cancelled.

Flight VS16 Orlando to London Gatwick is cancelled.

Flight VS27 London Gatwick to Orlando is cancelled.

Flight VS28 Orlando to London Gatwick is cancelled.

Flight VS63 London Gatwick to Havana is cancelled.

Flight VS64 Havana to London Gatwick is cancelled.

For more flight status information please see the arrivals and departures pages of GatwickHeathrow, American AirlinesBritish Airways, Norwegian and Virgin Atlantic.

Hurricane Irma: London Flights Sunday 10 September

Here are details of cancelled and rerouted flights to and from London due to Hurricane Irma on Sunday 10 September.

Hurricane Irma
Hurricane Irma (Image Credit: CNN)

Here are confirmed cancellations for flights between London and Florida and The Caribbean on Sunday 10 September 2017 due to Hurricane Irma by order of airline flight code.

There are extensive cancellations to Miami, Orlando and Tampa as these airports have suspended commercial operations.

Please see our Hurricane Irma page for more information on the hurricane.

American Airlines

Flight AA38 Miami to London Heathrow is cancelled.

Flight AA39 London Heathrow to Miami is cancelled.

Flight AA56 Miami to London Heathrow is cancelled.

Flight AA57 London Heathrow to Miami is cancelled.

British Airways – London Heathrow

Flight BA206 Miami to London Heathrow is cancelled.

Flight BA207 London Heathrow to Miami is cancelled.

Flight BA208 Miami to London Heathrow is cancelled.

Flight BA209 London Heathrow to Miami is cancelled.

Flight BA253 London Heathrow to Grand Cayman via Nassau has been rerouted will operate direct from London Heathrow to Grand Cayman only.

Flight BA252 Grand Cayman to London Heathrow via Nassau has been rerouted and will not stop at Nassau.

British Airways – London Gatwick

Flight BA2036 Orlando to London Gatwick is cancelled.

Flight BA2037 London Gatwick to Orlando is cancelled.

Flight BA2038 Orlando to London Gatwick is cancelled.

Flight BA2039 London Gatwick to Orlando is cancelled.

Flight BA2157 Antigua to Providenciales is cancelled.

Flight BA2166 Tampa to London Gatwick is cancelled.

Flight BA2167 London Gatwick to Tampa is cancelled.

Flight BA2256 Providenciales to Antigua is cancelled.

Norwegian

Flight DY7058 Orlando to London Gatwick is cancelled.

Virgin Atlantic – London Heathrow

Flight VS5 London Heathrow to Miami is cancelled.

Flight VS6 Miami to London Heathrow is cancelled.

Virgin Atlantic – London Gatwick

Flight VS15 London Gatwick to Orlando is cancelled.

Flight VS16 Orlando to London Gatwick is cancelled

Flight VS27 London Gatwick to Orlando is cancelled.

Flight VS28 Orlando to London Gatwick is cancelled

For more flight status information please see the arrivals and departures pages of GatwickHeathrow, American AirlinesBritish Airways, Norwegian and Virgin Atlantic.

Hurricane Irma: London Flights Saturday 9 September

Here are details of cancelled and rerouted flights to and from London due to Hurricane Irma on Saturday 9 September.

Hurricane Irma
Hurricane Irma (Image Credit: CNN)

Here are confirmed cancellations for flights between London and Florida and The Caribbean on Saturday 9 September 2017 due to Hurricane Irma by order of airline flight code.

Please see our Hurricane Irma page for more information on the hurricane.

There are extensive cancellations to Antigua and Miami as well as cancellations and retimed flights to Orlando and Tampa.

American Airlines

Flight AA38 Miami to London Heathrow is cancelled.

Flight AA39 London Heathrow to Miami is cancelled.

Flight AA56 Miami to London Heathrow is cancelled.

Flight AA57 London Heathrow to Miami is cancelled.

British Airways – London Heathrow

Flight BA206 Miami to London Heathrow is cancelled.

Flight BA207 London Heathrow to Miami is cancelled.

Flight BA208 Miami to London Heathrow is cancelled.

Flight BA209 London Heathrow to Miami is cancelled.

British Airways – London Gatwick

Flight BA2036 Orlando to London Gatwick is operating but will depart earlier than scheduled at 15:35 rather than 17:35.

Flight BA2037 London Gatwick to Orlando is operating but will depart earlier than scheduled at 09:20 rather than 11:20.

Flight BA2038 Orlando to London Gatwick is operating but will depart earlier than scheduled at 16:45 rather than 19:55.

Flight BA2039 London Gatwick to Orlando is cancelled.

Flight BA2157 London Gatwick to Antigua and St Kitts is cancelled.

Flight BA2166 Tampa to London Gatwick has been retimed to an earlier departure of 17:00 rather than 18:20.

Flight BA2167 London Gatwick to Tampa has been retimed to an earlier departure of 10:35 rather than 11:35.

Flight BA2169 London Gatwick to Fort Lauderdale is cancelled.

Flight BA2168 Fort Lauderdale to London Gatwick is cancelled.

Flight BA2256 St Kitts and Antigua to London Gatwick is cancelled.

Norwegian – London Gatwick

Flight DY7057 London Gatwick to Orlando is cancelled.

Virgin Atlantic – London Heathrow

Flight VS5 London Heathrow to Miami is cancelled.

Flight VS6 Miami to London Heathrow is cancelled.

Virgin Atlantic – London Gatwick

Flight VS15 London Gatwick to Orlando is cancelled.

Flight VS16 Orlando to London Gatwick will depart at the earlier time of 16:00 rather than 18:10.

Flight VS27 London Gatwick to Orlando is cancelled.

Flight VS28 Orlando to London Gatwick will depart at the earlier time of 16:30 rather than 18:25.

Flight VS33 London Gatwick to Antigua is cancelled.

Flight VS34 Antigua to London Gatwick is cancelled.

For more flight information please see our dedicated Hurricane Irma page.

For more flight status information please see the arrivals and departures pages of GatwickHeathrow, American AirlinesBritish Airways, Norwegian and Virgin Atlantic.

Hurricane Irma: Airline rebooking policies

Here are details of rebooking policies of American Airlines, BA, Norwegian and Virgin Atlantic in response to Hurricane Irma.

Hurricane Irma - Naples (Credit: MSNBC)
Hurricane Irma – Naples – Sunday 10 September(Credit: MSNBC)

In response to Hurricand Irma, here are the published rebooking policies by airline.  Given the very fluid situation and unknown extent of disruption both the dates of flights eligible for proactive rebooking may change and the date up to which you can rebook may change (as they have already done) in the coming days.

Please note that if you have booked a tour package via a travel agent, the options below may not apply and you should contact your travel agent directly.

It is also worth noting that if you are due to fly via Miami on BA or Virgin to another destination in the Americas it is worth exploring an alternative routing via the hubs of their partner airlines.

BA has extensive codeshares with Iberia from Madrid and American Airlines from hubs such as Dallas Forth Worth and New York JFK.  Virgin also has extensive codeshares with Delta from hubs such as Atlanta and New York JFK.

If your flight is cancelled you will be entitled to a full refund and reimbursement of reasonable incidental expenses.  If your flight is operating but you choose to rebook to an alternative date/destination any consequential costs may not be met by the airline.

It’s also worth noting that many smaller hotels / guest houses in Florida have already closed for business until next week.  Larger properties have also waived change / cancellation fees.

Continue reading “Hurricane Irma: Airline rebooking policies”