London Flight Cancellations due to severe East Coast USA “Storm Stella” weather on Tuesday 14 March

“Storm Stella” is expected to cause very severe disruption across the East Coast of the United States on Tuesday 14 March 2017.

As a consequence, a large number of transatlantic flights from London’s airports are cancelled on Tuesday 14 March.  Flights to New York, Boston and Philadelphia are most affected with widespread cancellations.  There are delays and cancellations to Baltimore and Washington as well.

Airlines have also implemented flexible rebooking policies for those who are due to travel to the East Coast of the USA this week.

If your flight is cancelled you should be entitled to a full refund or a rebooking to an alternative date.

Here is the latest information from airlines operating transatlantic flights from London on Tuesday 14 March.

As at 23:00 GMT Tuesday 14 March, transatlantic operations from London’s airports should return to normal on Wednesday 15 March.

Continue reading “London Flight Cancellations due to severe East Coast USA “Storm Stella” weather on Tuesday 14 March”

When is United Airlines’ new “Polaris” business class coming to London Heathrow?

If you’ve travelled on the London Underground Waterloo & City line between London Waterloo and Bank stations recently, you could not fail to have noticed extensive advertising for United Airlines’ new “Polaris” business class.

“Polaris” is the new brand name for United Airlines’ new business class.  It has been designed with the assistance of London based design agency PriestmanGoode.  Polaris officially launched this week, on 1 December 2016.

Continue reading “When is United Airlines’ new “Polaris” business class coming to London Heathrow?”

United Airlines to introduce new “Polaris” business class flat beds on London Heathrow transatlantic flights

United Airlines has today announced it is to introduce a new business class seat called “Polaris” on its fleet of long-haul aircraft.

The new seat is a bespoke patented design for United Airlines by London based Acumen Design Associates and PriestmanGoode and is manufactured by Zodiac Seats.

The seat offers a fully flat 6′ 6″ bed and, in common with many other long-haul airlines, all seats will have direct access to the aisle in a 1-2-1 configuration. However, United will maintain the same seating density by combining inline and angled seats in the cabin.

All seats are forward-facing and each customer’s seat will feature a “Do Not Disturb” sign, mood lighting, one-touch lumbar support, storage areas, multiple surfaces for simultaneous working and dining, and a 16″ high-definition entertainment screen.

United Airlines also promises significant improvements to in-flight amenities and dining. The Polaris cabin will also feature a walk-up bar for in flight snacks.

The Polaris business class seat will be first installed in December 2016 on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft. It will also be retrofitted to Boeing 767-300 and Boeing 777-200 aircraft. It will not be fitted to Boeing 787-8, 787-9, Boeing 747 nor Boeing 757 aircraft (which currently operate on a number of London Heathrow flights). United is yet to specify which London Heathrow routes will operate with the Polaris cabin.

United Airlines is also rolling out nine Polaris business class lounges worldwide.  These lounges will feature daybeds and pre-flight dining.  A Polaris lounge will be fitted out at London Heathrow Terminal 2 in 2017.

Other locations will include Chicago O’Hare airport, Los Angeles, San Francisco, Houston, New York Newark, Washington Dulles, Tokyo Narita and Hong Kong.

This latest development does mean that all-aisle access business class seating is now becoming standard on most long-haul transatlantic airlines. The one exception being British Airways which seems intent on maintaining its primarily 8-across “yin-yang” seating in its Club World business class cabin.

There’s more online on a dedicated a microsite. There’s also more insight behind the design from Acumen Design Associates and and PriestmanGoode.

United Airlines flies from London Heathrow Terminal 2 to New York Newark, Chicago, Washington Dulles, Houston, San Francisco and Los Angeles.

 

United Airlines to introduce complimentary beer and wine on long-haul flights from London Heathrow from 1 June 2015

In a further sign of US airlines continuing to narrow the historical gap in service levels between their European rivals, United Airlines is to provide complimentary beer and wine in economy class on long-haul flights to and from London Heathrow from 1 June 2015.

This is part of a package of service improvements announced by United Airlines. The airline will continue to charge for spirits in economy. Passengers will also have the option to purchase additional snacks in flight.

This move does (if we’re not mistaken!) put United Airlines broadly on a par with Delta and American Airlines. British Airways and Virgin Atlantic continue to offer a full bar service free of charge in economy.

Whilst in the grand scheme of things, this is a very modest change and, in truth, only a reversal of a previous cut, it’s perhaps less likely other airlines will start charging for alcoholic drinks in economy.

United Airlines flies from London Heathrow Terminal 2 to New York Newark, Chicago, Washington Dulles, Houston, San Francisco and Los Angeles.

Thai Airways & Turkish Airlines delay move to London Heathrow Terminal 2 until 28 August

Things had appeared to be going well with the opening of Heathrow’s new Terminal 2 with United Airlines, Air Canada, Air China, and ANA now ensconced in the terminal and no sign of a repeat of the disastrous opening of Terminal 5 in 2008.

However, gremlins seem to have emerged.

There was a baggage system failure affecting passengers at Terminal 2 last week. For reasons we don’t entirely understand Terminal 2 is using Terminal 1’s baggage system.

And we don’t know if this is connected, but there have been very well publicised intermittent problems with the baggage system at Terminal 5 caused by software issues over the past few days.

To allow further testing of the baggage system, Thai Airways Turkish Airlines’ moves from Terminal 3 to Terminal 2 tomorrow (2 July 2014) has been postponed until Thursday 28 August.
Continue reading “Thai Airways & Turkish Airlines delay move to London Heathrow Terminal 2 until 28 August”

London Heathrow Terminal 2 opens on Wednesday 4 June 2014 with United Airlines the first airline to move into the terminal

Heathrow Terminal 2, “The Queen’s Terminal”, opens to the public next week, on 4 June 2014.

The new terminal, the first to open since Terminal 5 in 2008, has been designed by Luis Vidal + Architects.

It will house all Star Alliance member airlines at London Heathrow who are currently split across Terminals 1, 3 and 4. These include United Airlines, Air Canada, Singapore Airlines, SAS, Swiss and Air New Zealand.

The terminal will also house non-alliance members Germanwings (a subsidiary of Lufthansa) and Aer Lingus, as well as Virgin Atlantic’s domestic “Little Red” flights to Manchester, Edinburgh and Aberdeen.

Continue reading “London Heathrow Terminal 2 opens on Wednesday 4 June 2014 with United Airlines the first airline to move into the terminal”

Delta suspends planned London Heathrow – Chicago O’Hare service

It was only a little over a month ago that Delta Airlines announced its plans to launch a direct route from London Heathrow airport to Chicago O’Hare airport from Sunday 26 October 2014.

Continue reading “Delta suspends planned London Heathrow – Chicago O’Hare service”