BA suspends London – Bergen & Stavanger from 28 October 2017

British Airways has announced that it is to suspend flights from London Heathrow to Bergen and Stavanger from 28 October 2017. Here are options for affected passengers.

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British Airways has announced that it is to suspend flights from London Heathrow to Bergen Flesland airport and Stavanger Sola airport from Saturday 28 October 2017. 

These routes were inherited by BA when its parent company International Airlines Group acquired bmi in 2012.  The reason for the suspension is poor commercial performance.

The last flights will operate on Saturday 28 October 2017.

Passengers who are currently booked to fly from London Heathrow from Sunday 29 October 2017 have the option of:

  • A full refund
  • Rebook on to an alternative flight to/from Bergen and Stavengar from Friday 1 September 2017 to Saturday 28 October 2017 
  • Rebooking on to an alternative BA operated flight between London Heathrow and Oslo up to 14 days before/after your original travel date.  However, any consequential costs such as ground transportation must be met at your own expense

BA has not yet announced any rebooking arrangements with rival airlines.  It normally takes time for these to be agreed and further details may be announced over the next few days.

For passengers looking at alternative routes from late October, other direct options include Norwegian from London Gatwick to Bergen and Stavanger and SAS from London Heathrow to Stavanger.

Affected passengers should contact BA or your travel agent.

BA Cabin Crew Strike: Saturday 1 July – Sunday 16 July 2017

Some British Airways London Heathrow cabin crew are due to take industrial action from Saturday 1 July to Sunday 16 July 2017.

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British Airways Cabin Crew (Image Credit: British Airways)
British Airways Cabin Crew (Image Credit: British Airways)

Unite, the union which represents British Airways “Mixed Fleet” cabin crew at London Heathrow, has called for further industrial action over sixteen consecutive days from Saturday 1 July to Sunday 16 July 2017.

This is continuation of a dispute that led to a call for industrial action today (Friday 16 June) which was suspended to allow for talks at the conciliation service ACAS.   Talks are likely to continue between now and July.

BA has yet to its confirm its schedules during the strike. However, it does say that all customers will be able to reach their destinations during the strike, suggesting that short-haul routes with multiple flights a day are most at risk of cancellations.

Please note this page is updated regularly. Please scroll down for the latest updates.

What can be confirmed now is: Continue reading “BA Cabin Crew Strike: Saturday 1 July – Sunday 16 July 2017”

BA Cabin Crew Strike Suspended

The planned strike by BA cabin crew has been cancelled.

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British Airways has confirmed this afternoon that the planned industrial action by some London Heathrow cabin crew from Friday 16 June 2017 to Monday 19 June 2017 has been cancelled.

This means that all flights from all airports are due to operate as scheduled and there will be no planned cancellations. This also means that any changes to bookings over the planned strike period can only be made in accordance with the fare rules at the time of booking.

This does not preclude the possibility of any further industrial action but Unite, the union which represents BA cabin crew, is required to give 14 days’ notice to BA.

Update 16 June: A further 16 days’ industrial action has been called for Saturday 1 July to Sunday 16 July

Are you looking for more up to date information on possible flight disruption? Visit our Disruption Advisory Page for more information.

BA Cabin Crew Strike: Friday 16 June to Monday 19 June 2017

Some British Airways London Heathrow cabin crew are due to take industrial action from Friday 16 June to Monday 19 June 2017.

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British Airways Cabin Crew (Image Credit: British Airways)
British Airways Cabin Crew (Image Credit: British Airways)
It never rains, but it pours!

Unite, the union which represents British Airways “Mixed Fleet” cabin crew at London Heathrow, has decided to round off BA’s worst week in nearly ten years by announcing industrial action over four consecutive days from Friday 16 June to Monday 19 June 2017.

This is continuation of a dispute that led to well in excess of 20 days of industrial action over February and March, albeit with very limited impact to BA’s schedules.

BA has yet to its confirm its schedules during the strike. However, it does say that all customers will be able to reach their destinations during the strike, suggesting that short-haul routes with multiple flights a day are most at risk of cancellations

What can be confirmed now is:

  • All flights from London City, London Gatwick and London Stansted will operate as normal.
  • All flights from UK regional airports (apart from flights to London Heathrow) will operate as normal
  • The majority of flights from London Heathrow will operate as normal with some flights merged and short-haul flights most at risk of cancellation. There may also be some tactical long-haul cancellations
  • BA will not publish a list of cancelled flights as it evidently keen to play down the impact of the industrial action.
  • If your flight is cancelled you wile offered the opportunity to rebook to an alternative flight or a refund

Continue reading “BA Cabin Crew Strike: Friday 16 June to Monday 19 June 2017”

How to claim for hotel & travel expenses following BA flight cancellations

How to claim from British Airways If you have incurred expenses following cancellations and delays to your flights.

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British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

The fall out from BA’s weekend IT meltdown continues with the share price of its parent company IAG falling on the stock market and the airline facing questions over its decision to outsource many of its IT functions.

One issue that is likely to run and run is what damages affected passengers are entitled to and what expenses BA is liable to reimburse.

How to claim expenses from BA:

If you have incurred expenses on hotels, meals, ground transportation and communications you can submit a claim for these online:

You can simply do this by submitting a claim through the BA website.

You will need to have details of your booking to hand, and be able to submit copies of your receipts (either by post or electronically) and provide details of an account to which the refund should be transferred.

However, BA has remained silent on entitlement to claims for compensation under EC Regulation 261/2004 and refunds for passengers who booked alternative flights themselves

After Saturday’s cancellations BA did eventually rebook passengers on to other airlines.  

However, many passengers took matters into their own hands and booked alternative flights directly with other airlines.   These would be substantially more expensive than through reciprocal agreements between airlines.   See for example:

BA has not, to our knowledge, published a formal policy on this. We suspect that this, and the matter of EU compensation under EC Regulation 261/2004, is likely to run for some time yet and will probably not be resolved without passengers instigating legal proceedings.

However, in terms of submitting a claim for compensation under EC Regulation 261/2004 there is general guidance on compensation and a claim form on the BA website.

Update:  Since this article has published BA has confirmed that it will consider claims for compensation under EC Regulation 262/2004.  The airline will also consider claims for refunds who booked themselves onto flights operated by other airlines. 

BA Computer System Crash: Heathrow & Gatwick Flights Monday 29 May 2017

Guidance for passengers due to travel from Monday 29 May 2017

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British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

Following the crash to BA’s computer systems worldwide on Saturday 27 May 2017, BA has issued the following guidance to affected passengers and passengers due to travel from Monday 29 May 2017.

This guidance is as of 09:30 BST Monday 29 May 2017 and may change overnight/early morning as the situation remains fluid.

Travel on Monday 29 May 2017

Continue reading “BA Computer System Crash: Heathrow & Gatwick Flights Monday 29 May 2017”

BA Computer System Crash: Heathrow & Gatwick Flights Sunday 28 May 2017

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British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

Following the crash to BA’s computer systems worldwide on Saturday 27 May 2017, BA has issued the following guidance to affected passengers and passengers due to travel from Sunday 28 May 2017.

This guidance is as of midnight Sunday 28 May 2017 and may change overnight/early morning as the situation remains fluid.

Travel on Sunday 28 May 2017 and Monday 29 May 2017

Continue reading “BA Computer System Crash: Heathrow & Gatwick Flights Sunday 28 May 2017”

BA Computer System Crash: What is going on with BA and IT?

As has been widely reported all over the world today, BA has experienced what must be the biggest IT disruption in its history as almost all of its IT systems failed today, Saturday 27 May 2017.

This has led to the cancellation of all flights from London Heathrow and Gatwick for the remainder of Saturday with reports of very long queues to exit Terminal 5 from the post-security airside area and passengers being separated from their luggage.

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British Airways Logo (Image Credit: British Airways)
British Airways Logo (Image Credit: British Airways)

As has been widely reported all over the world today, BA has experienced what must be the biggest IT disruption in its history as almost all of its IT systems failed today, Saturday 27 May 2017.

This has led to the cancellation of all flights from London Heathrow and Gatwick for the remainder of Saturday with reports of very long queues to exit Terminal 5 from the post-security airside area and passengers being separated from their luggage. (Here is guidance for passengers due to fly from Sunday 28 May 2017.)

This is the first time in several years BA has been forced to cancel its entire flying programme, and the timing on a bank holiday weekend clearly could not be worse.

It is understood that the scale of the disruption was extremely severe with almost all IT systems out of operation, bar its internal e-mail.  The airline has cited a power failure as its cause, and has denied claims of a possible cyber attack.

BA is by no means the only airline in the world to face significant disruption due to IT. Both United Airlines and Delta have experienced network-wide disruption due to system failures.

However, this is not first time in the past 12 months BA has faced IT disruption. Its website ba.com crashed for nearly a day last month.  Last year, BA implemented a new check-in system which continues to crash repeatedly.
Continue reading “BA Computer System Crash: What is going on with BA and IT?”

BA cabin crew strike schedules Friday 3 March – Thursday 9 March 2017

Here are BA’s schedules for the planned seven days of industrial action from Friday 3 March to Thursday 10 March 2017.

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British Airways Tailfin (Image Credit: Nick Morrish/British Airways)
British Airways Tailfin (Image Credit: Nick Morrish/British Airways)

British Airways “Mixed Fleet” cabin crew at London Heathrow plan to take industrial action over seven consecutive days from Friday 3 March to Thursday 9 March 2017.

BA has reviewed its schedules for all seven days of industrial action and has confirmed that:

  • All flights from London City, London Gatwick and London Stansted will operate as normal.
  • The majority of flights from London Heathrow will operate as normal with some flights merged and short-haul flights most at risk of cancellation.
  • However, there will also be a very large number of additional cancellations to short-haul services from London Heathrow to France, Spain and surrounding regions due to industrial action by Air Traffic Controllers in France

BA has not and will not publish a list of cancelled flights as it evidently keen to play down the impact of the industrial action.

Cancelled flights due to industrial action include the following (but this is not intended to be a complete list and does not include cancellations caused by strike action by Air Traffic Controllers in France):
Continue reading “BA cabin crew strike schedules Friday 3 March – Thursday 9 March 2017”

BA cabin crew strike schedules Wednesday 22 – Saturday 25 February 2017

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British Airways has announced its schedules following planned industrial action by “Mixed Fleet” cabin crew at London Heathrow over four consecutive days on Wednesday 22, Thursday 23, Friday 24 and Saturday 25 February 2017.

BA has confirmed that it plans to operate a full schedule from all London airports on the first three days of industrial action on Wednesday 22, Thursday 23, and Friday 24 February 2017.

Update: Although BA had planned to operate a full schedule today (Thursday 23 March) there are a significant number of operational cancellations due to severe weather caused by Storm Doris in the U.K. and Northern Europe and industrial action in Italy. A lot of flights to the North of England, Scotland, Northern Ireland and Northern Europe are cancelled. Approximately 28 short-haul return flight cancellations are planned as at 10.30am. There may also be residual cancellations and delays on Friday 24 February 2017 as a consequence of the aftermath of Storm Doris.

BA has not announced any planned cancellations for Saturday 25 February 2017.
Continue reading “BA cabin crew strike schedules Wednesday 22 – Saturday 25 February 2017”